All Courses Courses Search All Courses129 AlphabeticalNewly Created All InstructorsECampusAfrica Not Enrolled 1 Lesson Administrative Management ECampusAfrica Administrative Support Skills Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can’t live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever. In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time. Not Enrolled 1 Lesson Administrative Office Protocol ECampusAfrica Administrative Office Procedures Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly. With our Administrative Office Procedures workshop, your participants will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between the company’s vision and its everyday operations. Not Enrolled 1 Lesson Adult Learning – Mental Skills ECampusAfrica Adult Learner: Mental Skills Bloom’s Taxonomy is not just for elementary school teachers. The three domains of the taxonomy apply to adult education as well. In this manual, we will pay attention to the cognitive domain. This is the domain of knowledge and intellect, and it is the main focus of most educators. With our “Adult Learner: Bloom’s Taxonomy – Cognitive Domain” participants will discover the specifics of how the cognitive domain increases intellectual capability. Training Objectives:Understand Bloom’s TaxonomyExplain the cognitive domainExplore the two cognitive domainsExplain types of knowledgeIdentify training in the cognitive domain Not Enrolled 1 Lesson Adult Learning – Physical Skills ECampusAfrica Adult Learner: Physical SkillsBloom’s Taxonomy is not just for elementary school teachers. The three domains of the taxonomy apply to adult education as well. In this manual, we will pay attention to the psychomotor domain. This is the domain of action and physicality. It is important to remember that psychomotor works together with the other domains when implementing it.With our Adult Learning – Physical Skills , participants will discover how to better navigate their physical environment. The understanding and coordination of physical skills provides an incredible benefit to everyone.Training Objectives:Understand Bloom’s TaxonomyExplain the psychomotor domainExplore the different psychomotor taxonomiesExplain ways to implement training in the psychomotor domainIdentify psychomotor activities Not Enrolled 1 Lesson Anger Management ECampusAfrica Anger Management Skills WorkshopBenjamin Franklin once said, ‘In this world nothing can be said to be certain, except death and taxes.’ We would add a third item to his list: anger. Controlling and limiting anger is important in every aspect of one’s life. Without control you are putting limits on what you can accomplish in your personal and professional life.Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. The Anger Management workshop will help teach participants how to identify their anger triggers and what to do when they get angry.Training Objectives:Understand anger dynamics in terms of the anger cycle and the fight and flight theory.Know common anger myths and their factual refutations.Know the helpful and unhelpful ways of dealing with anger.Understand the difference between objective and subjective language.Know tips in identifying the problem.Express a feeling or position using I-messages.Negotiation and solution-building.Reflect on one’s hot buttons and personal anger dynamics.Learn and practice de-escalation techniques. Not Enrolled 1 Lesson Anxiety Management ECampusAfrica Anxiety ManagementThe workplace is one of the leading locations where people experience stress and anxiety. Every employee will encounter it sometime during their career. Everyone should be aware of the signs of anxiety and the tools needed to cope and deal with it.Our Managing Anxiety will provide Participants to learn the important skills and resources to recognize and manage anxiety. By identifying these symptoms and coping skills employees and managers will be better suited in dealing with these common situations. Through this training, participants will be better suited to the challenges that they might face in realty.Training Objectives:Explore different types of workplace anxietiesLearn to recognize symptoms and warning signsDetermine ways of coping and managing problemsRecognize common trigger and accelerantsLearn the difference between anxiety and common nervousness Not Enrolled 1 Lesson Appreciative Inquiry Approaches ECampusAfrica Appreciative InquiryOrganizations can be thought of as living beings made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning people will be directed to move in a positive direction. Recognizing the strengths and values of what works as opposed to what’s wrong will transform the individuals and thus transform the organization.Appreciative Inquiry is a shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for organizational change and it will strengthen relationships. Who doesn’t like to share good positive stories and events? Think about it.Course Objectives:Know the meaning of appreciative inquiryThink in positive terms and avoid thinking negativelyEncourage others to think positivelyRecognize positive attributes in peopleCreate positive imageryManage and guide employees in a positive environment Not Enrolled 1 Lesson Appropriate Workplace Office Politics ECampusAfrica Office Politics for Managers You have likely experienced some form of Office Politics. Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. It is an inevitable fact that when people are working together personalities can and will clash. No one is an island, so working together as a team is incredibly important for the organization and every employee.Office Politics it is about creating and maintaining better relationships. It is about communicating and working with your peers and colleagues in a way that is mutually beneficial. Employees who understand the positive aspects of Office Politics are better team members and end up being more successful and productive.Workshop Objectives:Understand the purpose and benefits of office politics.Setting boundaries and ground rules for new employees.Learn to interact and influence among colleagues.Learn how to manage various personality types in the office.Determine how to gain support and effectively network.Recognize how you are a part of a group and how you function. Not Enrolled 1 Lesson Archiving & Record Management ECampusAfrica Archiving and Records Management Records are in every organization. From purchasing receipts to tax documents to communications, they need to be identified and managed properly. The method of records management that a company uses should be tailored to fit the needs of the organization. There are, however, some basic concepts in most records management systems. With our “Archive and Records Management” workshop, your participants will discover the basic elements of records management programs and different ways to manage records Not Enrolled 1 Lesson Attention Management ECampusAfrica Attention Management Skills A distracted employee is a less effective employee. Employees who do not pay attention to their work can waste valuable time and make careless mistakes. Your participants will be more efficient at their job, make fewer mistakes, and overall be more productive.Attention Management is a useful skill that allows managers to connect with their employees on an emotional level and motivate them to focus on their work and how to reach their personal and company goals. Participants will gain valuable insight and strategies into what it takes to be more attentive and vigilant.Training Objectives:Define and understand attention management.Identify different types of attention.Create strategies for goals and SMART goals.Be familiar with methods that focus attention.Put an end to procrastination.Learn how to prioritize time.Increased productivityIncreased job satisfaction Not Enrolled 1 Lesson Basic Book keeping Skills ECampusAfrica Basic Bookkeeping Skills Numbers! Numbers! Numbers! Wherever you go, you are bound to see them. On addresses, license plates, phones, prices, and of course, money! Numbers connect us all to each other in many more ways than we might imagine. Essentially, our world revolves around numbers. Some of us enjoy dealing with numbers while others may have a fear of them, or even a phobia. For those of you who have already recognized and appreciate the impact that numbers actually have on just about everything, you deserve a cookie. Welcome to Basic Bookkeeping! Not Enrolled 1 Lesson Being A Likeable Boss ECampusAfrica How to Become a More Likeable Boss Becoming a more likeable boss can sometimes be a difficult process to describe. It can be one characteristic that facilitates great communication and great employee relationships. It can be the special way that you show confidence in among your team. These and other events can become more easily managed with this great workshop. With our How to Become a More Likeable Boss , Participants will begin to see how important it is to develop better managerial skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their career. Training Objectives:Understand how to develop leadership qualitiesKnow how to delegate effectivelyChoose inspirational and engaging tasks for yourself and othersUse wisdom and understanding to lead othersIdentify the roles of your teamLearn how to trust others and earn their trust. Not Enrolled 1 Lesson Body Language Basics ECampusAfrica Body Language Basics Skills Body Language Basics will provide you with a great set of skills to understand that what is not said is just as important than what is said. It will also give you the ability to see and understand how your own Body Language is being seen. You will be able to adjust and improve the way you communicate through non-verbal communications. Can you tell if someone is telling the truth just by looking at them? It is a skill that a lot of people do not have. Through Body Language Basics you will be given a set of tools to use to your advantage. These tools can be utilized in the office and at home. Understanding Body Language will provide you a great advantage in your daily communications. Course Objectives:Define body language.Understand the benefits and purpose of interpreting body language.Learn to interpret basic body language movements.Recognize common mistakes when interpreting body language.Understand your own body language and what you are communicating.Practice your body language skills. Not Enrolled 1 Lesson Budget & Financial Reports ECampusAfrica Budgets And Financial Reports Money matters can be intimidating for even the smartest people. However, having a solid understanding of basic financial terms and methods is crucial to your career. When terms like ROI, EBIT, GAAP, and extrapolation join the conversation, you’ll want to know what people are talking about, and you’ll want to be able to participate in the discussion. The Budgets And Financial Reports training will give you a solid foundation in finance. We’ll cover topics like commonly used terms, financial statements, budgets, forecasting, purchasing decisions, and financial legislation. Training Objectives:Identify financial terminologyUnderstand financial statementsIdentify how to analyze financial statementsUnderstand budgetsHow to make budgeting easyUnderstand advanced forecasting techniquesUnderstand how to manage the budgetIdentify How to make smart purchasing decisionsIdentify the legal aspects of finances Not Enrolled 1 Lesson Building Assertiveness Skills & Self Confidence ECampusAfrica Assertiveness & Self Confidence WorkshopSelf-confident and assertiveness are two skills that are crucial for success in life. If you don’t feel worthy, and/or you don’t know how to express your self-worth when communicating with others, life can be very painful. These skills will provide opportunities and benefits to your participants in their professional and personal lives. The Assertiveness And Self-Confidence training will give participants an understanding of what assertiveness and self-confidence each mean (in general and to them personally) and how to develop those feelings in their day-to-day lives. These skills will encompass many aspects of your life and have a positive effect on you if you choose to take this course.Training Objectives:Define assertiveness and self-confidence, and list the four styles of communicationDescribe the types of negative thinking, and how one can overcome negative thoughtsExplain the difference between listening and hearing.Define the importance of goal setting, and practice setting SMART goals for assertive behaviorUtilize methodologies for understanding your worth — and the use of positive self-talkList reasons why a pleasing appearance and body language are critical for creating a strong first impressionPractice sending positive communications phrased as “I-Messages”Practice strategies for gaining positive outcomes in difficult interpersonal situations. Not Enrolled 1 Lesson Business Ethics & Integrity ECampusAfrica Business Ethics Skills A company’s ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability. Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives. A company’s ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company’s ethics are developed. It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before. Workshop Objectives:Define and understand ethics.Understand the benefits of ethics.Create strategies to implement ethics at work.Recognize social and business responsibility.Identify ethical and unethical behavior.Learn how to make ethical decisions and lead with integrity. Not Enrolled 1 Lesson Business Etiquette ECampusAfrica Business Etiquette This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and ‘the handshake’, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:You met someone important and had no idea what to say or do?You spilled soup all over yourself at an important business event?You showed up at an important meeting under or overdressed?Let’s face it: we’ve all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.Training Objectives:Define etiquette and provide an example of how etiquette can be of value to a company or organization.Understand the guidelines on how to make effective introductions.Identify the 3 C’s of a good impression.Understand how to use a business card effectively.Identify and practice at least one way to remember names.Identify the 3 steps in giving a handshake.Enumerate the four levels of conversation and provide an example for each.Understand place settings, napkin etiquette and basic table manners.Understand the meaning of colors in dressing for success.Differentiate among the dressy casual, semi-formal, formal and black tie dress code. Not Enrolled 1 Lesson Business Strategy ECampusAfrica Business Strategy Through our Business Acumen workshop your participants will improve their judgment and decisiveness skills. Business Acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the bottom line. Your participants will increase their financial literacy and improve their business sense.Business Acumen will give your participants an advantage everyone wishes they had. The workshop will help your participants recognize learning events, manage risk better, and increase their critical thinking. Business Acumen has the ability to influence your whole organization, and provide that additional edge that will lead to success.Course Objectives:Know how to see the big pictureDevelop a risk management strategyKnow how to practice financial literacyDevelop critical thinkingPractice management acumenFind key financial levers Not Enrolled 1 Lesson Business Succession Planning ECampusAfrica Business Succession Planning The loss of valuable leadership can cripple a company. Business succession planning is essentially preparing successors to take on vital leadership roles when the need arises. It is essential to the long-term survival of a company. Every company should have a form of succession planning in its portfolio as it is not the expected absences that can cripple a company, but the unexpected ones. Whether it is preparing someone to take over a position of leadership in a corporation, or the sole proprietor of a small business Business Succession Planning will teach you the difference between succession planning and mere replacement planning. How you prepare people to take on the responsibilities of leadership so that the company thrives in the transition is just as important as picking the right person for the job. Workshop Objectives:Define business succession planning and its role in your company.Lay the groundwork to develop a succession plan.The importance of mentorship.Define and use a SWOT analysis to set goals.Create a plan, assign roles, and execute the plan.Communicate to develop support and manage change.Anticipate obstacles, and evaluate and adapt goals and plans.Characterize success. Not Enrolled 1 Lesson Business Writing / Proposals ECampusAfrica Business Writing Skills Writing is a key method of communication for most people, and it’s one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills is still important is the business world as creating proper documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace. The Business Writing workshop will give your participants a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents. These basic skills will provide your participates with that extra benefit in the business world that a lot of people are losing. Course Objectives:Gain better awareness of common spelling and grammar issues in business writing.Review basic concepts in sentence and paragraph construction.Know the basic structure of agendas, email messages, business letters, business proposals, and business reports.Know tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports.Know tips and techniques in writing agendas, email messages, business letters, business proposals, and business reports.Gain an overview of Request for Proposals, Projections, Executive Summaries, and Business Cases.Define proofreading and understand techniques in improving proofreading skills.Define peer review and list ways peer review can help improve business writing skills.List guidelines in printing and publishing business writing. Not Enrolled 1 Lesson Call Center Training ECampusAfrica Call Center Training Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Center Training will help provide those skills. This course will help participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers. Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level. Training Objectives:Define and understand call center strategies.Identify different types of buying motivations.Create SMART Goals.Familiarize myself with strategies that sharpen effective communication.Use proper phone etiquette.Set benchmarks. Not Enrolled 1 Lesson Change Management Process ECampusAfrica Change Management Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and your participants will gain some valuable skills through this workshop. The Change Management training will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.Training Objectives:List the steps necessary for preparing a change strategy and building support for the changeDescribe the WIFM – the individual motivators for changeUse needed components to develop a change management and communications plans, and to list implementation strategiesEmploy strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change directionUtilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefitsDescribe the four states of Appreciative Inquiry, its purposes, and sample uses in case studiesUse strategies for aligning people with a change, appealing to emotions and factsDescribe the importance of resiliency and flexibility in the context of change. Not Enrolled 1 Lesson Civility & Respect In The Workplace ECampusAfrica A civil and respectful workplace is related to many positives, including greater job satisfaction, improved morale, enhanced relationships, and reduced sick leave and turnover. In a stressful, frustrating or toxic work environment, politeness and support can give way to resentment, rudeness, and even bullying and harassment. There are many actions that employers can take to champion and prioritize workplace civility. Not Enrolled 1 Lesson Coaching & Mentoring ECampusAfrica Coaching and Mentoring You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do? The Coaching And Mentoring training focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting. Workshop Objectives:Define coaching, mentoring and the GROW model.Identify and set appropriate goals using the SMART technique of goal setting.Identify the steps necessary in defining the current state or reality of your employee’s situation.Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.Identify the benefits of building and fostering trust with your employee.Identify the steps in giving effective feedback while maintaining trust.Identify and overcoming common obstacles.Identify when the coaching is at an end and transitioning your employee to other growth opportunities.Identify the difference between mentoring and coaching. Not Enrolled 1 Lesson Collaborative Business Writing ECampusAfrica Collaborative Business Writing Writing and communication skills have degraded with more and more people communicating through email and instant messaging. Developing writing skills is still important in the business world as is creating proper documents (such as proposals, reports, and agendas) giving you that extra edge in the workplace. The Collaborative Business Writing course will give your participants the knowledge and skills to collaborate with others and create that important document. Your participants will touch on the types of collaboration, and ways to improve them through certain tools and processes. These basic skills will provide your participants with that extra benefit in the business world that a lot of people are losing. Course Objectives:Define collaborative business writingKnow different types of collaborative writingKnow how to collaborate with team membersLearn methods of handling conflict in writingBuild collaborative writing teams Not Enrolled 1 Lesson Communication Center Training ECampusAfrica Communication Center Training For many people, the term Contact Center relates to sales calls and telemarketers. There are so many avenues that a contact center can be of assistance within a company that do not pertain to sales calls. A contact center can provide customer support, information technology support, and much more. The key to having a great customer experience using a contact center is in the training. A well trained contact center can be the difference between gaining more customers and losing customers. Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount. With our “Contact Center Training” ,Participants will discover the basic elements of being an effective employee of a contact center. Course Objectives:How to get management involved in training.Why peer training works.That manners are important with a contact center.How to build rapport with the callers.How to deal with difficult customers. Not Enrolled 1 Lesson Conducting Annual Employee Reviews Training ECampusAfrica Conducting Annual Employee Reviews Training An annual review can help you keep your employees happy, engaged, and focused. It is human nature to want to succeed. Giving your employees feedback on their positive and negative attributes is part of the pathway to success. A poorly designed annual review can have the reverse effect. With our Conducting Annual Employee Reviews Training, participants will discover how to conduct a well-designed employee review. By determining the categories for an annual review and understanding how it affects employee compensation, an overall increase in performance should be seen throughout your organization. Training Objectives:Understand the process of conducting an annual review.Determine the categories for an annual review.Know the mistakes managers make during an annual review.Understand the concept of pay for performance.Know how to tie employee compensation to firm-wide returns.Know the value of employee communication.Gauge employees’ happiness. Not Enrolled 1 Lesson Conflict Management & Resolution ECampusAfrica Conflict Resolution Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground. In the Conflict Resolution , participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits. Training Objectives:Understand what conflict and conflict resolution meanUnderstand all six phases of the conflict resolution processUnderstand the five main styles of conflict resolutionBe able to adapt the process for all types of conflictsBe able to break out parts of the process and use those tools to prevent conflictBe able to use basic communication tools, such as the agreement frame and open questionsBe able to use basic anger and stress management techniques Not Enrolled 1 Lesson Contract Management & Administration ECampusAfrica Contract ManagementIt is easy to overlook the importance of contract management because it seems to be a boring, mundane topic. Contracts, however, are the basis of most business relationships. If contracts are managed well, business relationship will flourish. If they are not, companies face financial loss, relationship harm, and damaged reputations. With our “Contract Management” Training, participants will discover the specifics of how contract management works and how to effectively source agents.Training Objectives:Identify contract elementsUnderstand ethical contract managementCalculate valueNegotiate contractsCreate basic amendments Not Enrolled 1 Lesson Crisis Management ECampusAfrica Crisis ManagementCrisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.Training Objectives:Identify potential risksUnderstand the myths behind workplace violenceDefine escalation and identify examplesLearn concerning behaviorsKnow what a trigger is and how that can escalateUnderstand the proper response to an event Not Enrolled 1 Lesson Customer Care Service ECampusAfrica Customer Service Training Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers. The Customer Service Skills training will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business. training Objectives:State what customer service means in relation to all your customers, both internal and externalRecognize how your attitude affects customer serviceIdentify your customers’ needsUse outstanding customer service to generate return businessBuild good will through in-person customer serviceProvide outstanding customer service over the phoneConnect with customers through online toolsDeal with difficult customers Not Enrolled 1 Lesson Customer Support ECampusAfrica Customer Support Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made. With our “Non-Telephone Customer Support”, participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage. Training Objectives:Define customer supportKnow the different venues for customer supportRecognize challenges of customer supportLearn different applicationsKnow proper forms of documentationLearning to be proactive in customer support Not Enrolled 1 Lesson Cyber Security ECampusAfrica Cyber Security Training Every organization is responsible for ensuring cybersecurity. The ability to protect its information systems from impairment or even theft is essential to success. Implementing effective security measures will not only offer liability protection; it will also increase efficiency and productivity. With our “Cybersecurity” workshop, your participants will discover the fundamentals of cybersecurity as well as the methods that should be implemented to make sure their computer systems are protected. Objectives:Understand different types of malware and security breachesKnow the types of cyberattacks to look out forDevelop effective prevention methods Not Enrolled 1 Lesson Delivering Constructive Criticism ECampusAfrica Delivering Constructive Criticism Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way. Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers. Training Objectives:Understand when feedback should take placeLearn how to prepare and plan to deliver constructive criticismDetermine the appropriate atmosphere in which it should take placeIdentify the proper steps to be taken during the sessionKnow how emotions and certain actions can negatively impact the effects of the sessionRecognize the importance of setting goals and the method used to set themUncover the best techniques for following up with the employee after the session Not Enrolled 1 Lesson Developing Corporate Behavior ECampusAfrica Developing Corporate Behavior With this workshop your participants will be able to develop a business environment that reflects a positive set of values and ethics. Aligning these characteristics with the standards of conduct is what makes a business stand out and be a leader in the business world. Through our Developing Corporate Behavior , participants should see improved team building, better communication, and trust. By realizing the benefits of corporate behavior and developing a successful plan your participants should see a reduction in incidents and an increase in team work and loyalty. Training Objectives:Understand what behavior isUnderstand the benefits of corporate behaviorKnow what type of behaviors you want to implement in your companyKnow how to implement corporate behaviorsKnow how to maintain corporate behaviors Not Enrolled 1 Lesson Developing Creative Thinking Skills ECampusAfrica Developing Creativity Thinking Skills Children have an innate creative ability when they are born, but for some reason adults can lose it along the way. Participants will move out of the mundane, be more curious, engage, and explore new ideas. Recognize creativity and be ready when it happens. With our Developing Creativity course, Participants will learn how to remove barriers that block or limit their creativity. They will improve their imagination, divergent thinking, and mental flexibility. Participants will learn mind mapping, individual brainstorming, and when to recognize and look for what inspires them to be more creative. Course Objectives:Define creativityAct with confidenceEngage in curiosityStop acting out of fearLearn from introspectionTake risks Not Enrolled 1 Lesson Developing Critical Thinking Skills ECampusAfrica Critical Thinking Skills We live in a knowledge based society, and the more critical you think the better your knowledge will be. Critical Thinking provides you with the skills to analyze and evaluate information so that you are able to obtain the greatest amount of knowledge from it. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur.Critical Thinking will lead to being a more rational and disciplined thinker. It will reduce your prejudice and bias which will provide you a better understanding of your environment. This training will provide you the skills to evaluate, identify, and distinguish between relevant and irrelevant information. It will lead you to be more productive in your career, and provide a great skill in your everyday life.Training Objectives:Understand the components of critical thinkingUtilize non-linear thinkingUse logical thinkingRecognize what it means to be a critical thinkerEvaluate information using critical thinking skillsIdentify the benefits of critical thinkingRevise perspective, when necessaryComprehend problem solving abilities Not Enrolled 1 Lesson Developing Public Speaking Skills ECampusAfrica Developing Public Speaking Skills According to a 1973 survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far more terrifying for most people. Through this workshop your participants will become more confident and relaxed in front of an audience which will translate into a successful speaking event. However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. The Public Speaking training will give participants some basic public speaking skills, including in-depth information on developing an engaging program and delivering their presentation with power. Training Objectives:Identify their audienceCreate a basic outlineOrganize their ideasFlesh out their presentationFind the right wordsPrepare all the detailsOvercome nervousnessDeliver a polished, professional speechHandle questions and comments effectively Not Enrolled 0 Lessons Diversity In The Workplace ECampusAfrica Workplace Diversity WorkshopWith the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. Your participants will be able to use strategies for removing barriers and stereotypes, and to encourage diversity in the workplace and even through their community. This will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.Training Objectives:Explain the definition, terms and history of diversityDescribe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectivesList strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social communityUse active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strengthIdentify ways to encourage diversity in the workplace, and prevent and discourage discriminationUnderstand and respond to personal complaints, and develop a support system to manage the resolution processList the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action Not Enrolled 1 Lesson Effective Goal Setting ECampusAfrica Goal Setting and Getting Things Done Goal Setting is one of the most basic and essential skills someone can develop. What makes a good goal? We touch on goal characteristics, time management, making a to do list, and what to do when setbacks occur. This training will provide the knowledge and skills for the participants to gain the ability to complete more tasks and get things done. Our Goal Setting and Getting Things Done workshop will cover strategies to help your participants overcome procrastination. These skills will translate into increased satisfaction in their professional and personal lives. Participants will learn the Goal Setting characteristics of successful people and in turn will become happier and more productive individuals. Training Objectives:Overcome procrastinationManage time effectivelyAccomplish important tasksSelf-motivateCreate SMART goals Not Enrolled 1 Lesson Emotional Intelligence ECampusAfrica Emotional Intelligence Emotional intelligence describes the ability to understand one’s own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concepts of Emotional Intelligence have been around since at least the 1900’s, but the term was first introduced by Wayne Payne in 1985. As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn’t until the publication of Daniel Goleman’s best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media. Training Objectives:Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.Understand, use and manage your emotions.Verbally communicate with others.Successfully communicate with others in a non-verbal manner.Identify the benefits of emotional intelligence.Relate emotional intelligence to the workplace.Balance optimism and pessimism.Effectively impact others. Not Enrolled 1 Lesson Emotional Intelligence At Work ECampusAfrica Emotional Intelligence at Work What does the phrase “emotional intelligence in the workplace” encompass? There are five main areas of focus that are included in most studies:Self-awareness – of emotions and self-worth, and confidence in one’s abilities.Self-regulation – of emotions, standards of honesty, and adaptability.Motivation – drive to achieve goals, commitment, and initiative.Empathy – high sense of diversity, compassion, and is driven to assist others.Social Skills – skills in conflict management, communication, and leadership.Training Objectives:Define and practice the areas of emotional intelligence in the workplace.Identify and control your emotions.Successfully communicate and maintain relationships with others.Identify nonverbal communication and consider this information when engaging.Successfully execute conflict resolution and overcome other obstacles in the workplace.Exhibit empathy and reverence for others. Not Enrolled 1 Lesson Employee Onboarding Process ECampusAfrica Employee Onboarding Training Employee Onboarding is an important and vital part of any companies hiring procedure. Hiring, training, and bringing new employees on board cost a lot of money and are major investments. Onboarding is a secure investment that will assist newly hired employees in developing and keeping their skills, knowledge, and value within the company. It will stop highly skilled workers from being lured to a competitor, which makes your company stronger within the market. Through Employee Onboarding you will find how it lowers costs related to employee turnover. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the employee and company and having a structured set of procedures will make this time run smoother and produce a greater chance of success. Training Objectives:Define onboarding.Understanding the benefits and purpose of onboarding.Recognize how to prepare for an onboarding program.Identify ways to engage and follow up with employees.Create expectations.Discover the importance of resiliency and flexibility. Not Enrolled 1 Lesson Employee Recognition ECampusAfrica Employee Recognition Training Recognizing employees through various recognition programs is a fantastic investment. Being appreciated is a basic human feeling and reaps great rewards. Praise and recognition are essential to an outstanding workplace and its employees. Through our Employee Recognition training, participants will recognize the value of implementing even the smallest of plans. The cost of employee recognition is very minimal in relation to the benefits that will be experienced. Employee recognition programs have been shown to increase productivity, employee loyalty, and increased safety. Course Objectives:Assess the type of Employee Recognition Program(s) your company needsTrain leadership to recognize their employeesKnow when and where recognition is neededConstruct a culture of recognitionMaintain an effective Employee Recognition Program Not Enrolled 1 Lesson Employee Recruitment ECampusAfrica Employee Recruitment TrainingMany companies simply wait for talent to come to them. Simply advertising an open position and hoping that you find the right talent does not guarantee that you will find the best people for the jobs in your organization. Actively seeking out qualified candidates is the best way to ensure that you find the talent that you need. Recruitment is essential to the success of your business.Hiring a new employee is one of the largest investments you can make in business. That is why hiring the correct employee is so important. Hiring the right employee is more important than ever, as training can be very expensive. Employee turnover costs companies a lot of money each year. This course will provide the Employee Recruitment that your hiring department need to help them interview and recruit the right employee for you.Training Objectives:Defining recruitment.Understanding the selection process.Recognizing the GROW model and how to set goals.Preparing for the interview and question process.Identifying and avoiding bias when making offers.Discovering ways to retain talent and measure growth. Not Enrolled 1 Lesson Empowering Sales Team ECampusAfrica Motivating Your Sales Team (Training) Motivating Your Sales Team will help participants create the right motivating environment that will shape and develop their sales skills with right attitude and be able to survive competition. Instilling that unique seed which grows the motivation in your team will ensure an increase in performance and productivity. Have the best sales skills you can have through better motivation. Everyone can always use some inspiration and motivation. This training will help participant’s target the unique ways and further get them motivated. Training Objectives:Discuss how to create a motivational environmentUnderstand the importance of communication and training in motivating sales teamsDetermine steps your organization can take to motivate sales team membersUnderstand the benefits of tailoring motivation to individual employeesApply the principles of fostering a motivational environment to your own organization. Not Enrolled 1 Lesson Entrepreneurship ECampusAfrica Entrepreneurship Training Would you to be your own boss? Have you ever dreamed of starting your own business? Don’t know what to do about your great business idea? If you have ever thought about these situations then you need our entrepreneurship workshop. Let our Entrepreneurship training help you achieve your dreams. Being an entrepreneur can be full of risks. These risks are minimized through drafting a business plan, knowing your competition, and successful marketing. All these and more can be found in our Entrepreneurship workshop. Training Objectives:Understand how to start a businessDevelop a business planGet financing for your businessHire and train employeesRun your businessGrow your business Not Enrolled 1 Lesson Essential Life Coaching Skills ECampusAfrica Life Coaching Essentials A life coach is designed to help improve a person’s professional and personal life by working with them to achieve their goals. Many people often mistake a life coach for a mental health professional, such as a psychiatrist or a therapist. This misconception often leads people to believe they do not need a life coach since they feel as though nothing is wrong with their mental health. With our Life Coaching Essentials Training, Participants will discover the meaning of life coaching and how life coaching services can be utilized to achieve their goals. Training Objectives:Determine the purpose of life coachingDefine benefits of life coachingKnow the tools and techniques for life coachingOutline a life coaching sessionKnow the different areas of life coaching Not Enrolled 1 Lesson Evaluation Management ECampusAfrica Performance Management/ Evaluation CoursePerformance Management is making sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee manager relationship. The key in keeping an organization and employee aligned, which improves performance and productivity, is Performance Management.When changes occur Performance Management helps the transition to be smoother and less hectic. It helps the organization and employee have a stream-lined relationship which improves communication and interactions between the two groups. It will help close any gaps that exist in an employee’s skill-set and make them a more valuable employee through feedback and coaching.Training Objectives:Define performance management.Understand how performance management works and the tools to make it work.Learn the three phases of project management and how to assess it.Discuss effective goal-setting.Learn how to give feedback on performance management.Identify Kolb’s Learning Cycle.Recognize the importance of motivation.Develop a performance journal and performance plan. Not Enrolled 1 Lesson Event Planning & Management ECampusAfrica Event Planning Training Successful event planning starts with possessing good communication skills, being highly organized, and having the ability to follow up with vendors until completion. Preparation before, during, and after is crucial in helping reach your desired objectives. With our Event Planning training, participants will learn how to anticipate and solve common planning issues for any small event such as informal gatherings, up to complex meetings. Effectively troubleshooting will help insure a happy and enjoyable event. Training Objectives:Understand the different types of eventsUnderstand the planning processKnow how to organize your eventUnderstand how to manage and organize your staff effectivelyKnow how to tie up loose ends after the event Not Enrolled 1 Lesson Executive & Personal Assistants ECampusAfrica Executive and Personal AssistantsBeing an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.Our Executive and Personal Assistants Course will show your participants what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this workshop will provide your participants with the necessary tools.Course Objectives:Adapt to the needs and styles of managementCommunicate through written, verbal, and nonverbal methodsImprove time management skillsManage meetings effectivelyAct as a gatekeeperUse the tools of the trade effectively Not Enrolled 1 Lesson Executive Management ECampusAfrica Executive Management Training With this course you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this workshop you will be able to disperse your knowledge and experience throughout your leadership team. Executive Management takes a special type of leader. This workshop will expand your participant’s knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone. Training Objectives: Welcome and orientate new managersLearn ways to successfully coach and mentorLearn ways to measure and evaluate performanceHow to handle complicationsCommunicate between employees and their managers Not Enrolled 1 Lesson External Company Networking ECampusAfrica Networking (Outside the Company)Networking – according to Merriam Webster is “the exchange of information or services among individuals, groups, or institutions; specifically: the cultivation of productive relationships for employment or business”. These and other events can become more easily managed with this great workshop.With our Power of Networking (Outside the Company), participants will begin to see how important it is to develop a core set of networking skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their networking strategy.Workshop Objectives:Identify and avoid obstaclesImplement networking principlesUse online toolsPrioritize contactsManage networks effectively Not Enrolled 1 Lesson Extra-Ordinary Creativity ECampusAfrica Extra-Ordinary Creativity Creativity allows individuals to view every aspect on earth, explore new paths, and find new discoveries that help to advance our consistently thriving world of business. Without creativity, we would only see what is visible to the eye. To evolve as a business, it is critical to look beyond what is visible and consider new ideas. When creativity is incorporated into daily workplace practices, there is an increase in opportunity for growth, engagement, and productivity. Creativity and innovation will turn ideas and dreams into reality. This course will provide you with informative tools and practical strategies that will help shape a creative workplace. Creativity plays a big role in building a positive work environment, in which employees will feel confident in expressing their ideas. Be mindful that there is creativity in all of us. When this creativity emerges, powerful opportunities and advancements will happen. Course Objectives:Define creativityDifferentiate between creativity and innovationWork toward achieving the benefits of creativity for business successSuccessfully build a creative team and work cultureLearn techniques for effective brainstormingIdentify the stages of the creative processUnderstand the barriers of creativityUse tools to help find your creative mind Not Enrolled 1 Lesson Facilitation Skills Training ECampusAfrica Facilitation Skills Training Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making process. Creating a comfortable environment through better facilitation will give your participants a better understanding of what a good facilitator can do to improve any meeting or gathering. The Facilitation Skills training can help any organization make better decisions. This training will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have your participants on the road to becoming great facilitators themselves. Training Objectives:Define facilitation and identify its purpose and benefits.Clarify the role and focus of a facilitator.Differentiate between process and content in the context of a group discussion.Provide tips in choosing and preparing for facilitation.Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming and performing.Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups.Define what interventions are, when they are appropriate and how to implement them. Not Enrolled 1 Lesson Handling A Difficult Customer ECampusAfrica Handling a Challenging Customer Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, your employee can effectively deal with the most difficult customers and both parties can end the conversation satisfied. With The Handing A Challenging Customer, participants will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better. Through this workshop, your participants will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer. Training Objectives:Cultivate a positive attitudeManage internal and external stressDevelop abilities to listen actively and empathizeBuild a rapport with customers in person and over the phoneUnderstand the diverse challenges posed by customersDevelop strategies to adapt to challenging circumstances Not Enrolled 1 Lesson Harassment In The Workplace ECampusAfrica Workplace HarassmentHarassment can be based on a variety of factors that differ from the one doing the harassment, such as race, sex, and disability. Experiencing uncomfortable situations in the workplace may be more than an offense against an individual. It can be a crime committed against the law, which is why this topic has become a very important for every organization. The Workplace Harassment will help give participants the tools necessary to recognize harassment in the workplace as well understand your rights and responsibilities under the law, with regard to safety in the workplace. Through this workshop your participants will recognize that it is necessary for everyone to help create programs that teach employees to identify harassment and exercise anti-harassment policies. Training Objectives:Identify the words and actions that constitute harassment.Understand what the law says about harassment.Implement anti-harassment policies.Educate employees and develop anti-harassment policies.Discuss employer and employee’s rights and responsibilities.Address accusations of harassment.Apply proper mediation procedures.Deal with the aftermath of harassment. Not Enrolled 1 Lesson High Performance Team/Inside The Company ECampusAfrica High Performance Teams (Inside The Company) High Performance Teams (Inside The Company) are organizations, teams or groups working inside an office environment that are focused on achieving the same goals. With our High Performance Teams (Inside The Company), participants will begin to see how important it is to develop a core set of high performance skills while working in an office locale. By knowing and managing the way people interact in an office setting, you will be positioning your high performance teams for great success! Training Objectives:Understand the benefits of high performance teamsAddress challengesConduct effective meetingsBe able to see the big pictureWork collaborativelyAdequately praise team members Not Enrolled 1 Lesson Human Resource Management ECampusAfrica Human Resource Management In recent years, tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers’ job descriptions. The sharing and diffusion of these tasks throughout the organization has had an impact particularly on those that are not equipped with the skills or knowledge to deal with these issues.The Human Resource Management workshop will give managers the basic tools to handle numerous human resource situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination. This training will provide participants skills and also assist them with certain Human Resource situations.Training Objectives:Describe the implications of different aspects of Human Resource Management on your daily responsibilitiesDefine human resources terms and subject matterRecruit, interview, and retain employees more effectivelyFollow up with new employees in a structured mannerBe an advocate for your employees’ health and safetyProvide accurate, actionable feedback to employeesAct appropriately in situations requiring discipline and terminationEvaluate some of the strengths and opportunities for Human Resources in your own workplaceIdentify three areas for further development within the Human Resources field as part of a personal action plan Not Enrolled 1 Lesson Improving Mindfulness ECampusAfrica Improving Mindfulness Training Mindfulness is a term that is frequently used but rarely defined. Practicing true mindfulness encourages living in the present while it addresses the danger of distorted thinking, Staying in tune both mentally and emotionally improves perspective to enhance personal a professional success. With our Improving Mindfulness training, participants will begin to identify their own patterns of thinking. As they learn to practice mindfulness, they will cultivate positive emotions that will have a dramatic effect on the work environment. Training Objectives:Define mindfulnessDevelop techniques to make oneself more attuned to the present momentUnderstand the value and utility of one’s emotionsLearn how to identify and counter distorted thinkingLearn how to cultivate genuine positive emotionsBecome more fully present in social interactions Not Enrolled 1 Lesson Improving Self-Awareness ECampusAfrica Not Enrolled 1 Lesson In Person Sales ECampusAfrica In-Person Sales With our “In-Person Sales” training, Participants will discover the specifics of what it means to become an effective salesperson, and steps to success. They will learn how to connect with customers and move them through the sales process. In the age of online shopping and technology, in-person sales can easily be ignored. Do not overlook, however, the importance of personal contact. You never know when or where you will meet your next customer, and it is important to make a good impression. Everyone who is interested in sales must be confident in the art of in-person sales. Training Objectives:Understand in-person salesExplain the sales funnelExplore sales techniquesDevelop loyaltyIdentify ways to build customer base Not Enrolled 1 Lesson Increasing Your Happiness ECampusAfrica Increasing Your Happiness Increasing ones happiness can be done through the power of positive thinking. That is one skill that this work shop will touch on to teach your participants how to be happier. Happiness will spread throughout your organization, and have a positive effect on everyone. With our Increasing Your Happiness training, participants will engage in unique and helpful ways to increase their happiness. This will have a robust effect on their professional and personal lives. It will improve their communication skills, increase productivity, and lesson absenteeism. Training Objectives:Discuss how planning ahead cultivates workplace happinessCreate a nightly routine and daily planRelate more effectively to others in the workplaceUnderstand how the workspace environment impacts happinessThink more positivelyTake actions that will create greater workplace happiness Not Enrolled 1 Lesson Internal Company Networking ECampusAfrica The Power of Networking (Within the Company)Networking has become a crucial part of the world today. Most people are aware of external networking and primarily focus on that. It is important to pay extra attention to internal networking, or networking within the company. To be truly effective, internal networking must be utilized throughout the company.With The Power of Networking (Within the Company), participants will learn how internal networking is changing the workforce. Through this workshop, your participants will gain a new perspective networking, and what benefits can come from fully utilizing and making connections with internal networking.Workshop Objectives:Define networkingUnderstand networking principlesUse networking toolsAvoid common mistakesUnderstand how to build relationshipsManage time successfully Not Enrolled 1 Lesson Internet Marketing Fundamentals ECampusAfrica Internet Marketing Fundamentals Internet Marketing Fundamentals will provide participants with a great set of skills to market your business online. Content is the king of Internet marketing, and your participants will need to know how to utilize your great content. If you want your business to grow then your participants need to understand Internet Marketing Fundamentals. Marketing has changed dramatically over the last decade. Marketing is all about communicating, and the Internet has completely changed the way people communicate. The Internet is a marketer’s dream come true, especially with Social Media, as you have a low cost marketing tool that can reach a large audience. Training Objectives:Know how to conduct market researchDevelop a workable internet marketing campaignRecognize your target marketUnderstand your brandGrasp SEO and website characteristicsFind and capture leads Not Enrolled 1 Lesson Interpersonal Skills ECampusAfrica Interpersonal Skills The Interpersonal Skills Course will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation. Course Objectives:Understand the difference between hearing and listeningKnow some ways to improve the verbal skills of asking questions and communicating with power.Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships.Identify the skills needed in starting a conversation.Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.Understand how seeing the other side can improve skills in influencing other people.Understand how the use of facts and emotions can help bring people to your side.Identify ways of sharing one’s opinions constructively.Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.Learn tips in making an impact through powerful first impressions. Not Enrolled 1 Lesson Job Searching Skills ECampusAfrica Job Search SkillsSearching for a job can be intimidating. How do you know what job you’re best suited for? How do you build a winning resume and cover letter? Where can you find job leads? How do you network without feeling nervous? What happens when you land an interview? And most importantly, where do you find help when you need it?The Job Search Skills training will give you the answers to all these questions, plus a plan to get you to a new job within a month. After completing this program, you’ll be more than ready to start your search for your perfect job. Identifying the purpose for working and the assessment of skills can help determine the types of jobs you should apply for.Training Objectives:Define your objectives and purpose in your search for employment.Help you establish SMART goals in the job-hunting process.Assist you in developing a first month plan of action for your job search.Craft an effective resume.Form an attractive cover letter.Develop and present a portfolio of your prior work.Learn networking skills in finding leads for jobs.Efficiently get interviews and thrive in the interview process. Not Enrolled 1 Lesson Knowledge Management ECampusAfrica Knowledge Management The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That’s a lot of knowledge! The Knowledge Management workshop will give participants the tools that they will need to begin implementing knowledge management in your organization, no matter what the size of the company or the budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed. Training Objectives:Understand the basic concept of knowledge management (KM)Identify the do’s and don’ts of KMIdentify the KM live cycleIdentify the new KM paradigmIdentify the KM modelsUnderstand how to build a KM rational for your companyUnderstand how to customize KM definitionsIdentify the steps to implementing KM in your organizationIdentify tips for successUnderstand the advance topics in KM Not Enrolled 1 Lesson Leadership & Influences ECampusAfrica Leadership & Influence Training They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring. Once you learn the techniques of true Leadership And Influence, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding. Training Objectives:Define “leadership”Explain the Great Man TheoryExplain the Trait TheoryUnderstand Transformational LeadershipUnderstand the people you lead and how to adapt your leadership stylesExplain leading by DirectingExplain leading by ParticipatingExplain leading by DelegatingKouzes and PosnerConduct a personal inventoryCreate an action planEstablish personal goals Not Enrolled 1 Lesson Lean Process & Six Sigma ECampusAfrica Lean Process And Six Sigma (Recommended for Management) Six Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning your water faucet and experiencing the flow of clean, clear water. Reliable systems are in place to purify, treat, and pressure the water through the faucet. That is what Six Sigma does to business: it treats the processes in business so that they deliver their intended result. Our Lean Process And Six Sigma workshop will provide an introduction to this way of thinking that has changed so many corporations in the world. This workshop will give participants an overview of the Six Sigma methodology, and some of the tools required to deploy Six Sigma in their own organizations. Workshop Objectives:Develop a 360 degree view of Six Sigma and how it can be implemented in any organization.Identify the fundamentals of lean manufacturing, lean enterprise, and lean principles.Describe the key dimensions of quality – product features and freedom from deficienciesDevelop attributes and value according to the Kano ModelUnderstand how products and services that have the right features and are free from deficiencies can promote customer satisfaction and attract and retain new customers.Describe what is required to regulate a processGive examples of how poor quality affects operating expenses in the areas of appraisal, inspection costs, internal failure costs, and external failure costsUsing basic techniques such as DMAIC and how to identify Six Sigma ProjectsUse specific criteria to evaluate a projectDiscover root causes of a problem Not Enrolled 0 Lessons Managerial Development Skills ECampusAfrica Developing New Managers Management must be effective for the success of any business. Unfortunately, it is all too easy to overlook the training and development of new managers. When you provide your managers and employees with the skills and tools they need, you will greatly boost morale and strengthen your organization. With our Developing New Managers course, participants will understand the value of investing in employees and developing management. By focusing on development opportunities, your participants will establish a culture that retains top talent and improves succession planning. Workshop Objectives:Discuss strategies for developing new managersUnderstand the importance of defining a clear management trackDetermine core roles and competencies for managersUnderstand the importance of continuous development for managersApply the principles of manager development to your own organization Not Enrolled 1 Lesson Managing Workplace Harassment ECampusAfrica Managing Workplace HarassmentWorkplace harassment. A growing problem in America. Oh, you may say, “not in my office,” or “not our team,” but workplace harassment is an increasing issue in the organizations today. It can come in the form of a slap, a phrase, an email, or reassignment of duties. Harassment is not okay and it is illegal. Harassment needs to be reported so that the company can handle the issue properly and remediate any future problems.Training Objectives:Define various types of discrimination and harassment.Identify the different types of harassment and their signs.Understand the employer’s responsibilities.Discuss how to remediate workplace harassment.Understand the harassment reporting processes and procedures.Discuss the steps that will be necessary in reporting harassment in the workplace. Not Enrolled 1 Lesson Marketing Basics ECampusAfrica Marketing Basics Marketing Basics will provide the basic knowledge to your participants, and give them the ability to build and grow your business. Marketing has changed a lot recently and having a new perspective will give your participants the needed information to assist them in their marketing decisions. No matter what your product or service is, your business will benefit with a better understanding of marketing. Marketing is an essential element for every business. It can be that one missing piece of the puzzle, and when it fits the big picture is revealed. Participants will be given an introduction to marketing and its benefits. If you are not marketing your business you will not grow, and if you do not grow you will not succeed. Training Objectives:Define your market.Know the different types of marketing and ways to use them.Learn effective ways of communicating with the customer.Know how to set marketing goals and strategies.Recognize common marketing mistakes and know how to avoid them. Not Enrolled 1 Lesson Measuring Results From Training ECampusAfrica Measuring Results From TrainingAlthough we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits. Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on.Our Measuring Results From Training course, your participants will learn about the different ways to evaluate training progress, and how to use those results to demonstrate the results that training brings. Once the training has been evaluated the next step is to modify and updated the curriculum to create a content that is better suited for the participants.Training Objectives:Understand Kolb’s learning styles and learning cycleUnderstand Kirkpatrick’s levels of evaluationBe familiar with many types of evaluation tools, including goal setting, tests, reactionary sheets, interviews, observations, hip-pocket assessments, skill assessments, and learning journalsUnderstand when to use each type of evaluation toolBe able to perform a needs assessmentKnow how to write learning objectives and link them to evaluationBe able to write an evaluation plan to evaluate learning at each stage of the training and far beyondKnow how to identify the costs, benefits, and return on investment of trainingBe familiar with the parts of a business case Not Enrolled 1 Lesson Media & Public Relations ECampusAfrica Media And Public Relations Media and Public Relations is the most successful method of communicating your value to those around you. Furthermore, good networking skills enable you to tap into those relationships you already have and increase the scope of your network. The larger the scope the more people knows you and offers you opportunities. In this course, Participants will get knowledge they need to manage effectively their image and value by forming solid networks through strategic communication planning. Effective networking is essential for day-to-day business or for those times when you are actively pursuing job opportunities. This training is designed to provide practical and hands-on tools that will give participants a skillset in dealing with the media and the public. Training Objectives:Network for successManage “Meet and Great” opportunitiesDress for successWrite effectivelySet goalsManage media relationsPlan issue and crisis communicationUse social mediaDeliver effective employee communication Not Enrolled 1 Lesson Meeting Management ECampusAfrica Meeting ManagementThis workshop is designed to give your participants the basic tools you need to initiate and manage their meetings. They will learn planning and leading techniques that will give then the confidence to run a meeting that will engage the attendees and leave a positive and lasting impression. Through this workshop your participants will learn the needed skills in planning and implementing a successful meeting.The Meeting Management workshop will explore how to reduce waste and make meetings more efficient. This is a hands-on workshop and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills.Workshop Objectives:Planning and PreparingIdentifying the ParticipantsHow to choose the time and placeHow to create the agendaHow to set up the meeting spaceHow to incorporate your electronic optionsMeeting Roles and ResponsibilitiesUse an agendaChairing a MeetingHow to deal with disruptionsHow to professionally deal with personality conflictsHow to take minutesHow to make the most of your meeting using games, activities and prizes Not Enrolled 1 Lesson Middle Management ECampusAfrica Middle Manager Training Traditionally, middle managers make up the largest managerial layer in an organization. The Middle Manager is responsible to those above them and those below them. They head a variety of departments and projects. In order for a company to operate smoothly, it is essential that those in middle management be committed to the goals of the organization and understands how to effectively execute these goals. It is crucial for businesses to focus on these essential managers and provide them with the opportunities to succeed. No matter the organization’s structure or size, it will benefit from employing well-trained middle managers. Having a middle manager understand their role in the organization is very important. They are in communication with a very large percentage of the company, and will have a large impact throughout the organization. Workshop Objectives:Define management.Understand ethics in the workplace.Manage information and make decisions.Be familiar with the control process.Use organizational strategies to facilitate change.Create structures and processes to manage teams.Manage as a leader. Not Enrolled 1 Lesson Millennial Onboarding ECampusAfrica Millennial Onboarding TrainingOnboarding new employees is a secure investment that will assist newly hired employees in developing their skills, knowledge, and value within the company. It will help match the technically skilled Millennial workforce with new and emerging needs of your company, which gives your company an advantage within the market.Millennial Onboarding is a specialized type of employee onboarding. With Millennials we are seeing a need to tweak the onboarding process to better suit the needs of the company and new hires. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the employee and company and having a structured set of procedures will make this time run smoother and produce a greater chance of success.Workshop Objectives:Define onboardingDiscuss the characteristics of MillennialsCreate an onboarding process for MillennialsDevelop action plans for working with MillennialsLearn from introspection Not Enrolled 1 Lesson Mobile Learning ECampusAfrica Mobile Learning Mobile learning, or MLearning, is defined as the delivery of learning, education or training on mobile devices, such as mobile phones, tablets, laptops or PDAs. MLearning allows training and support to be taken anywhere, making it flexible and convenient for companies to use. With our MLearning training, you will begin to see the importance and usefulness of MLearning in any organization. By absorbing the ins and outs of utilizing MLearning, participants will possess the skills needed to take advantage of this new technology, in order to educate employees and clients more efficiently. Training Objectives:Know the meaning of Mobile LearningRecognize different methods of Mobile LearningKnow the benefits/challenges of using Mobile LearningTrain other employees regarding Mobile LearningForm an Mobile Learning plan Not Enrolled 1 Lesson Multi Level Marketing ECampusAfrica Multi-Level Marketing Workshop Multi-level marketing, also known as MLM, is a business marketing strategy that many companies use in order to encourage current agents to perform while at the same time growing the team by recruiting and training new agents. This tactic of marketing helps boost the company’s sales force not only from the sales of the primary agent, but also from the sales and profits of the agents they have recruited. With our “Multi-Level Marketing” training, Participants will discover the specifics of how multi-level marketing works and how to effectively source agents. For many companies, it can prove to be a valuable tool for not only building revenue, but also for building their marketing and networking circles. Training Objectives:Know how multi-level marketing worksBuild contactsRecruit new agentsBe familiar with social media and marketingProvide training for recruits Not Enrolled 1 Lesson Negotiating Strategies & Skills ECampusAfrica Negotiation Strategies & Skills Training The Negotiation Skills workshop will give participants a sense of understanding their opponent and have the confidence to not settle for less than they feel is fair. Participants will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future. Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time. Through this workshop participants will be able to understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating. Course Objectives:Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiatingUnderstand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPALay the groundwork for negotiationIdentify what information to share and what to keep to yourselfUnderstand basic bargaining techniquesApply strategies for identifying mutual gainUnderstand how to reach consensus and set the terms of agreementDeal with personal attacks and other difficult issuesUse the negotiating process to solve everyday problemsNegotiate on behalf of someone else Not Enrolled 1 Lesson Office Health & Safety ECampusAfrica Office Health and Safety TrainingProductivity of a company begins with the health of its employees. While it is not always possible to eliminate sickness, with the proper tools, reducing the illness and its effects can be within your reach. With this course, you will obtain what it takes to keep yourself and co-workers healthy.Training Objectives:Identify common illnessesUnderstand how they spreadRecognize symptomsApply treatment and prevention techniquesEstablish an Emergency Response Plan Not Enrolled 1 Lesson Organization Management Skills ECampusAfrica Organizational SkillsDeveloping good Organizational Skill is an investment that will provide benefits for years. To be successful means to be organized. These skills will filter through all aspects of your participants professional and personal lives. Throughout this workshop your participants will be given the tools necessary in developing better Organizational Skills.Through Organizational Skills your participants will encounter improved productivity, better management, and an overall increase in professional growth. Every day people waste numerous amounts of time looking for items. So stop looking for those important items, and start knowing where they are by getting organized.Course Objectives:Examine current habits and routines that are not organizedLearn to prioritize your time schedule and daily tasksDetermine ways of storing information and suppliesLearn to organize personal and work spaceLearn to resist procrastinationMake plans to stay organized in the future Not Enrolled 1 Lesson Overseeing Employees ECampusAfrica Supervising OthersSupervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.The Supervising Others training will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.Training Objectives:Define requirements for particular tasksSet expectations for your staffSet SMART goals for yourselfHelp your staff set SMART goalsAssign work and delegate appropriatelyProvide effective, appropriate feedback to your staffManage your time more efficientlyHelp your team resolve conflictsUnderstand how to manage effectively in particular situationsUnderstand what a new supervisor needs to do to get started on the right path Not Enrolled 1 Lesson Personal Branding/Brand Identity ECampusAfrica Personal Branding Personal Branding is identifying your assets, characteristics, strengths, and skills as an individual. Understanding Personal Branding will provide advantages in your participant’s personal and professional lives. Branding is a mix of how you present yourself and how others see you. It is important to be aware of how you are viewed. With our Personal Branding training, participants will be able to share their vision and passions with others in your company. Utilize this knowledge through Social Media to define and influence how others see you. You are your brand so protect it. Live it. Training Objectives:Define your image.Control your image.Understand how to sharpen your brand.Use social media appropriately.Manage your brand in a crisis.Develop a professional appearance. Not Enrolled 1 Lesson Personal Finance Management ECampusAfrica Managing Personal Finances There are millions of global citizens struggling with debt. A lot of debt can be alleviated if you have the right tools. This training will provide you with the tools you need to reduce or eliminate debt, and give you the financial stability you need. The guide teaches you the benefits of having a budget and how to build a budget that fits your needs, and lifestyle. You will discover how you can cut costs, pay off debts, and live within your budget.Training Objectives:Discover how to establish financial goalsEvaluate where financial cuts can be madeLearn the basics about expensesDetermine what tools you need to stick with your budget. Not Enrolled 1 Lesson Personal Productivity ECampusAfrica Personal Productivity Training Most people find that they wish they had more time in a day. This training will show participants how to organize their lives and find those hidden moments. Participants will learn how to establish routines, set goals, create an efficient environment, and use time-honored planning and organizational tools to maximize their personal productivity. Personal Productivity is a goal most of us have. Through this training, Participants will be on the right track in achieving that goal. Some people blame everything that goes wrong in their life on something or someone else, but through this training, participants will take ownership and begin to lead a more productive life. Training Objectives:Set and evaluate SMART goalsUse routines to maximize their productivityUse scheduling tools to make the most of their timeStay on top of their to-do listStart new tasks and projects on the right footUse basic project management techniquesOrganize their physical and virtual workspaces for maximum efficiencyTake back time from e-mail and handheld devicesBeat procrastination Not Enrolled 1 Lesson Planning Lunch & Learns ECampusAfrica Developing a Lunch and Learn Workshop Crating a Lunch and Learn session is a low cost training option. It is a great way to introduce a topic or give a small demonstration on a new product or service. Your participants will be shown the criteria involved in creating a great Lunch and Learn environment. They are usually voluntary, thus attendance can sometimes be an issue. With this workshop you will be given the knowledge work through this issue and others. Our Lunch and Learn workshop will give your organization a quick and useful tool to add to its training department. Your participants will be able to use it as a follow-up or refresher to a previous training session. It doesn’t have to be just about a learning event, it can also involve collaboration, networking, or sharing best practices between employees. Training Objectives:Understand what a lunch and learn is and is notBe able to set up and break downCreate new contentAddress difficult situations and peopleCreate useful takeawaysUse feedback to improve future lunch and learns Not Enrolled 1 Lesson Presentation Skills ECampusAfrica Presentation Skills Many studies have found that public speaking is the number one fear amongst most people, outranking flying, snakes, insects, and even death. Ironically, it is also one of the skills that can make or break a person’s career. Participants will be provided a strong set of skills that will complement their current presentation skill set. The Presentation Skills training will give participants some presentation skills that will make speaking in public less terrifying and more enjoyable. This course includes topics that participants can look forward to including: creating a compelling program, using various types of visual aids, and engaging the audience. Training Objectives:Perform a needs analysis and prepare an outlineSelect presentation delivery methodsPractice verbal and non-verbal communication skillsKnock down nervousnessDevelop and use flip charts with colorCreate targeted PowerPoint presentationsUtilize white boarding for reinforcementDescribe how video and audio enhance a presentation and list criteria for determining what types to useEnrich the learning experience with humor, questions, and discussion. Not Enrolled 1 Lesson Problem Solving Creativity/ Skills ECampusAfrica Creative Problem Solving The Creative Problem Solving training will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered throughout the workshop. In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small. Course Objectives:Understand problems and the creative problem solving processIdentify types of information to gather and key questions to ask in problem solvingIdentify the importance of defining a problem correctlyIdentify and use four different problem definition toolsWrite concrete problem statementsUse basic brainstorming tools to generate ideas for solutionsEvaluate potential solutions against criteria, including cost/benefit analysis and group votingPerform a final analysis to select a solutionUnderstand the roles that fact and intuition play in selecting a solutionUnderstand the need to refine the shortlist and redefine itUnderstand how to identify the tasks and resources necessary to implement solutionsEvaluate and adapt solutions to reality Not Enrolled 1 Lesson Project Management ECampusAfrica Project Management For the effective implementation of project management, one must be up-to-date on the latest trends and practices related to it. This guide will define the 10 knowledge areas of Project Management, With our “Project Management, training, participants will discover the specifics of how project management works. Course Objectives:Project Integration ManagementProject Scope ManagementProject Schedule ManagementProject Cost ManagementProject Quality ManagementProject Resource ManagementProject Communications ManagementProject Risk ManagementProject Procurement ManagementProject Stakeholder Management Not Enrolled 1 Lesson Proposal Writing ECampusAfrica Proposal Writing Training A good proposal doesn’t just outline what product or service you would like to create or deliver. It does so in such a way that the reader feels it is the only logical choice. Your participants will explore the proposal writing process including the most common types of proposals. The Proposal Writing training will take participants through each step of the proposal writing process, from understanding why they are writing a proposal; to gathering information; to writing and proofreading; through to creating the final, professional product. Training Objectives:Identify the purpose of a proposalIdentify different types of proposalsIdentify and perform the steps in the proposal writing processPerform a needs analysis and write a goal statementPrepare a proposal outlineImprove their writing skills with a variety of techniquesUse appropriate resources and ghosting to build a strong caseAdd illustrations to their proposalProofread and edit their proposalAdd the finishing touches to create a professional-looking final product Not Enrolled 1 Lesson Prospect & Lead Generation ECampusAfrica Prospecting and Lead Generation Workshop Prospecting and lead generation is the method of making links which may lead to a sale or other promising result. The leads may come from various sources or undertakings, for example, via the Internet, through personal referrals, through telephone calls either by telemarketers, through advertisements, events, and purchase of lists of potential clients. These and other events can become more easily managed with this great workshop. With our Prospecting and Lead Generation training, participants will begin to see how important it is to develop a core set of sales skills. By managing and looking at the way people interact and seeing things in a new light, participants will improve on almost every aspect of their sales strategy. Training Objectives:Identify prospectsImplement both traditional and new marketing methodsUse the pipeline effectivelyEducate customersTrack activity and make adjustments as needed Not Enrolled 1 Lesson Respectful Behavior In A Workplace ECampusAfrica Respect in the Workplace Training A respectful work environment is essential to the overall success of your team, as well as contribution to a stronger work reputation. Evidently, when we learn to accept the differences between the values and perspectives of those around us, we can continue to grow as a team with this shared knowledge. The concept of respect is often taught at a young age, however it is just as important to remind adults to model respective behaviors. Remember, it is the responsibility of all team members to be respectful to one another, and address conflict in a positive manner in order to accomplish a healthy, safe work environment. This course will give you the tools and conversation to help empower your team to recognize behaviors that influence the performance done within the workplace. A respectful workplace is one in which integrity and professionalism are displayed, and skills to communicate and recognize one another are practiced. Training Objectives:Have a clear understanding of respect and self-respectChoose appropriate emotional responsesDevelop respectful communication approachesUnderstand how to build a respectful workplace, and the importance of team contributionUnderstand policies on respect, and the many benefitsFocus on building an inclusive work environment Not Enrolled 1 Lesson Risk Assessment & Management ECampusAfrica Risk Assessment and Management It is not possible to control or manage 100% of risk, but knowing what do before, during, and after an event will mitigate the damage and harm. Identifying potential hazards and risks and making it part of the day to day business is important. Safety should be the first priority as every business must face the reality of risks and hazards. Through our Risk Assessment and Management course, participants will be aware of hazards and risk they didn’t realize were around their workplace. Identifying hazards through proper procedures will provide your participants the ability to prevent that accident before it occurs. Limiting and removing potential dangers through Risk Assessment will be an incredible investment. Workshop Objectives:Identify hazards and risksUpdate control measuresGrasp the fundamentals of accident reportsIdentify risk management techniquesOutline a disaster recovery planCommunicate to the organization Not Enrolled 1 Lesson Sales Coaching Specifics ECampusAfrica Coaching Sales People Coaching is not just for athletes. More and more organizations are choosing to include coaching as part of their instruction. Coaching salespeople, when done correctly, will not only increase sales, it will have a positive impact on the community and culture of a company. The benefits of coaching salespeople are numerous and worth exploring With our “Coaching Salespeople” training, participants will discover the specifics of how to develop coaching skills. Workshop Objectives:Understand coachingIdentify the difference between coaching and trainingMonitor dataPractice coaching activitiesAffect company culture Not Enrolled 1 Lesson Sales Fundamentals ECampusAfrica Sales Fundamentals Workshop The Sales Fundamentals training will give participants a basic sales process, plus some basic sales tools, that they can use to seal the deal, no matter what the size of the sale. Participants will become more confident, handle objections, and learning how to be a great closer. Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money. Training Objectives:Understand the language of salesPrepare for a sales opportunityBegin the discussion on the right footMake an effective pitchHandle objectionsSeal the dealFollow up on salesSet sales goalsManage sales dataUse a prospect board Not Enrolled 0 Lessons Sales Objectives ECampusAfrica Sales Objections Experiencing a sales objection can be a disheartening event. Through this course participants will learn how to eliminate the objection and push through to get that sale. Even the best quality services or items can be turned down, and learning how to overcome these denials will be of great benefit. Overcoming Sales Objections is an essential part of the sales process, as it will open up a whole new set of opportunities. It will produce new sales and provide an ongoing relationship with new clients. Objections will always occur no matter the item being sold or presented. Training Objectives:Understand the factors that contribute to customer objections.Define different objections.Recognize different strategies to overcome objections.Identify the real objections.Find points of interest.Learn how to deflate objections and close the sale. Not Enrolled 1 Lesson Sales Secret ECampusAfrica Top 10 Sales Secrets No one is born a sales person. No one has a special gift that makes customers buy products/services. Everyone can however, learn how to sell successfully. By learning to communicate with customers, build lead lists, and sell the company’s services with authority, anyone can be a successful sales person. With our “Sales Secrets” training, Participants will discover the specifics of how to develop the traits that will make them successful sales people and how to build positive, long lasting relationships with their customers! Objectives:Learn how to develop effective traitsLearn how to “know” your clients better.Better represent the product/serviceCultivate effective leadsSell with authorityLearn how to build trusting, long term relationships with customers Not Enrolled 1 Lesson Self-Leadership ECampusAfrica Self-Leadership Skills As we grow, we learn to become leaders. Being a leader is natural for some, and learned for others. No matter how we have become a leader, it is important to remember we must lead ourselves before we lead others. Take the time to motivate yourself and realize that you can do it. With our “Self-Leadership”, participants will discover the specifics of how to be a better leader for themselves and for others. Your participants will be able to guide themselves in positives ways, which equals success! Workshop Objectives:Understand what self-leadership isMotivate yourselfSet goalsReward yourself when positive things happenThink positively Not Enrolled 1 Lesson Servant Leadership ECampusAfrica Servant Leadership Servant leadership can seem like a contradicting term, but it is becoming a very popular tool in many businesses. Servant leadership is a philosophy that involves focusing on others (i.e. your employees), and focus on their success, and in turn build better professional relationships that can benefit both manager and employee. Servant leadership shows that managers can be great leaders while boosting their employee’s confidence and further their success at the same time. With our “Servant Leadership” Course, Participants will discover the specifics of how servant leadership works and how it can benefit both leaders and employees! Course Objectives:Define servant leadershipKnow the characteristics of servant leadershipRecognize the barriers of servant leadershipLearn to be a mentor and a motivatorPractice self-reflection Not Enrolled 1 Lesson Social Media Marketing ECampusAfrica Social Media Marketing With our “Social Media and Marketing” training, Participants will discover the specifics of how to effectively use social media marketing and its pros and cons. Social media is a staple of modern life. It is so enmeshed in the way that we communicate that companies have little choice but to engage social media as part of their marketing strategy. Before implementing any social media strategies, you should take the time to understand the benefits as well as the risks of using different social media platforms to reach current and potential customers. Training Objectives:Understand different social media platformsIdentify audienceMonitor and measure performanceConsider pros and cons before making decisions Not Enrolled 1 Lesson Strategic Communication Skills ECampusAfrica Communication Strategies Training The Communication Strategies training will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved. For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. Training Objectives:Understand what communication isIdentify ways that communication can happenIdentify barriers to communication and how to overcome themDevelop non-verbal and paraverbal communication skillsUse the STAR method to speak on the spotListen actively and effectivelyAsk good questionsUse appreciative inquiry as a communication toolAdeptly converse and network with othersIdentify and mitigate precipitating factorsEstablish common ground with othersUse “I” messages Not Enrolled 1 Lesson Strategic Hiring ECampusAfrica Hiring StrategiesSuccessful companies are made up of great employees, so why not hire great employees? Hiring and training employees is an expensive venture. Be sure to hire the right person for the right position. Hiring the right person is more about skills and abilities; it is about finding the right combination of skills, attitude, and fit for your organization’s culture.Hiring Strategies will save your company time and money as you will be recruiting and hiring the right candidates. Your hiring department will benefit from this workshop as it prepares them to seek out that great candidate and make sure they are a fit for your company. Participants will obtain the necessary tools required in finding that diamond in the rough.Training Objectives:Know how to present the current open positionDevelop a workable hiring strategyKnow how to determine which candidates to interviewSteps and techniques to use in an interviewWelcome newly hired employeesFind potential candidates for the position Not Enrolled 1 Lesson Supply Chain Management ECampusAfrica Supply Chain Management Supply Chain Management improves the coordination and relationship between Suppliers, Producers, and Customers. It must be kept at a high level of organization to be successful in today’s global economy. Goods and services are now pieced together from all over the world, and this process can be hectic and complicated if not managed correctly.With Supply Chain Management , your company and employees will be on target to lower costs, improving efficiency, and increase customer satisfaction. This course will provide your employees with the understanding of how Supply Chain Management can improve and help almost any type of businessCourse Objectives:Take a look at inventory managementStudy supply chain groupsReview tracking and monitoring methodsExamine supply chain event managementComprehend the flows of supply chain management and data warehousesUnderstand the levels of supply chain management and their effectsIdentify how supply chain management relates to: Customer satisfaction, Improving performance, Lowering costs, and Product development Not Enrolled 1 Lesson Talent Management ECampusAfrica Talent ManagementTalent Management is an investment. Every company wants to have the best and brightest employees, and with Talent Management that can be achieved. The item that usually accounts for the highest cost for a company is its work force. With a company’s workforce being the highest cost to it, does it not make sense to invest in it? With Talent Management you are developing a more skilled workforce and attracting a higher caliber of new employee.We all know that training and retraining costs money and Talent Management can reduce these costs. Recruiting the correct people, and keeping a talented workforce is a priority in today’s business environment. Having a talented group of employees has always been a key to success; it will translate into cost savings and higher productivity. Talent Management is the investment that will pay dividends over the course of its use.Training Objectives:Define talent and talent management.Understand the benefits of talent management.Recognize performance management and ways to review talent.Identify employee engagement.Create assessments and training programs.Learn how to improve employee retention. Not Enrolled 1 Lesson Team Building For Senior Executives/ Leaders ECampusAfrica Team Building For Managers Team building is an important part of the work experience. It is not only applicable to your work life, but also transfers over to your personal and social life. When working with a team, it is important to fully engage yourself. One should take the time and proper steps, to become the best team member they can be. With our Team Building For Managers and Leaders, participants will learn how important team building is and how beneficial it can be. Through this workshop, your participants will gain a new perspective on teamwork, and become a valuable member to any team they are placed in. Follow the information in this workshop and create a positive atmosphere within your company with the use of teams. Workshop Objectives:Discuss the benefits of team workUnderstand the importance of intentionally fostering teamworkDetermine strategies your organization can take to build teamsUnderstand the benefits of games and social activities in building a teamApply the principles of team building to your own organization Not Enrolled 1 Lesson Team Building Through Chemistry ECampusAfrica Team Building Through Chemistry Teams are unavoidable in any business. The key to successful team building is addressing the importance of chemistry between team members. It is not enough to have a group of people work on a project; people have to connect and balance each others’ strengths. By staying aware of the chemistry as you build the group, you will increase the chance of avoiding pitfalls and developing a sense of unity.With our “Team Building through Chemistry” participants will discover the specifics of how building a team through chemistry will lead to success.Workshop Objectives:Understand the team development modelIdentify team chemistryCreate vision and goalsAppreciate diversityManage conflict Not Enrolled 1 Lesson Technology Responsibilities ECampusAfrica Technology Responsibilities With this course, participants will gain the guidance needed in the ever changing digital world. As our lives are lived more and more online, we all need to translate our social skills into the virtual world. Digital Citizenship allows us to connect, collaborate, and share by using technology appropriately. In person meetings are on the decline which makes it necessary to engage people digitally. Being a good digital citizen means you have a set of skills to work in the digital world. Course Objectives:Define digital citizenship.Use technology appropriately.Use social networking to create your brand.Protect your reputation online.Practice safe use of technology.Understand digital etiquette. Not Enrolled 1 Lesson Telephone Etiquette ECampusAfrica Telephone Etiquette Training The meaning of Telephone Etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence in any challenging situation. These and other events can become more easily managed with this great training. With our Telephone Etiquette training, Participants will begin to see how important it is to develop better telephone communication skills. By improving how they communicate on the telephone and improve basic communication skills, participants will improve on almost every aspect of their career. Training Objectives:Recognize the different aspects of telephone languageProperly handle inbound/outbound callsKnow how to handle angry or rude callersLearn to receive and send phone messagesKnow different methods of employee training Not Enrolled 1 Lesson Termination Procedures ECampusAfrica Employee Termination ProcessesHaving to fire an employee is never an easy task. Sometimes, despite attempts of open communication and encouraging performance, an employee will need to be terminated from the company. One of the hardest aspects of preparing to fire an employee is to separate the emotions from the facts. Firing an employee should always be a last resort, so it is important that the manager has covered all other avenues possible before moving forward.With our Employee Termination , participants will begin to see how important it is to develop a core set of skills when they find themselves in a situation where they have to let an employee go.Workshop Objectives:Create employee performance plansIdentify employees who should be terminatedEstablish effective termination meetingsKnow the “Do’s” and “Don’ts” of firing an employeeBe able to conduct exit interviews Not Enrolled 1 Lesson The Cloud & Business ECampusAfrica The Cloud and Business The cloud has become a vital component for business as technology becomes embedded in modern life. Every leader needs to understand the cloud and how it operates as well as the potential dangers and pitfalls associated with cloud computing. Knowledgeable monitoring and maintenance can be the difference between the success and failure of the technology’s use. With our “The Cloud and Business” Training, Participants will discover the specifics of how the cloud can be a successful business tool. Course Objectives:Understand what the cloud isRecognize risks and benefitsCommunicate effectivelyEmploy business processesMonitor performance Not Enrolled 1 Lesson Time Management ECampusAfrica Time Management Personal time management skills are essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis – stress declines and personal productivity soars! These highly effective individuals are able to focus on the tasks with the greatest impact to them and their organization. The Time Management course will cover strategies to help participants learn these crucial strategies. Participants will be given a skill set that include personal motivation, delegation skills, organization tools, and crisis management. We’ll cover all this and more in this training. Training Objectives:Plan and prioritize each day’s activities in a more efficient, productive mannerOvercome procrastination quickly and easilyHandle crises effectively and quicklyOrganize your workspace and workflow to make better use of timeDelegate more efficientlyUse rituals to make your life run smootherPlan meetings more appropriately and effectively Not Enrolled 1 Lesson Trade Show ECampusAfrica Not Enrolled 1 Lesson Train-The-Trainer ECampusAfrica Train the Trainer Whether you are preparing to be a professional trainer, or you are someone who does a bit of training as a part of their job, you’ll want to be prepared for the training that you do. Your participants will begin the process of becoming trainers themselves, and understand that training is a process where skills, knowledge, and attitudes are applied. The Train-The-Trainer workshop will give all types of trainer’s tools to help them create and deliver engaging, compelling workshops that will encourage trainees to come back for more. Skills such as facilitating, needs analyses, understanding participant’s needs, and managing tough topics will give your trainees what the need to become a trainer themselves. Training Objectives:Define training, facilitating, and presentingUnderstand how to identify participants’ training needsCreate a lesson plan that incorporates the range of learning preferencesCreate an active, engaging learning environmentDevelop visual aids and supporting materialsManage difficult participants and tough topics Not Enrolled 0 Lessons Unconscious Bias ECampusAfrica Unconscious Bias There are two categories of bias in studies today: conscious or explicit biases and unconscious or implicit biases. Unconscious bias is usually thought of as social stereotypes that typically focus on others that are not from the same conscious area. Here are some quick facts about unconscious bias:Unconscious bias is more common than the conscious or explicit bias.Unconscious bias may not concur with the conscious bias of an individual.Unconscious bias may be triggered by an event or situation.Training Objectives:Define various types of unconscious biases.Identify where these biases come from and how they are engrained in our decision making.Successfully confront unconscious biases individually.Identify the effects of unconscious biases in the workplace.Exhibit how to implement an unconscious bias-based training in the workplace.Identify the steps for handling an unconscious bias-based complaint at work. Not Enrolled 1 Lesson Understanding Generational Gaps ECampusAfrica Generation Gaps TrainingWhile having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.The Generation Gaps training will help participants understand the various generations present at work, and understand what motivates them and dealing with them on a daily basis. Both the young and older worker will have many ideas to offer, which will help the organization thrive in the marketplace. Learning how to deal with the Generation Gaps at work will help you become a better manager or co-worker.Workshop Objectives:History behind generation gapsWhat are traditionalistsWhat are baby boomersWhat are Generation XersWhat are Generation YersDifferences between each type of generationFinding common ground among the generationsConflict managementLeveraging the benefits of generation gaps at work Not Enrolled 0 Lessons Universal Precautions & Workplace Safety ECampusAfrica Universal Safety Practices The importance of safety cannot be overstated. Every organization is responsible for the safety of employees while they are working. In 2015, OSHA estimated safety problems cost companies $1 billion a week. Understanding universal safety practices and how to implement them will help keep everyone protected while ensuring the company’s financial security. With our “Universal Safety Practices” workshop, your participants will discover how safety affects employee engagement and the bottom line.Training Objectives:Understand the importance and legal responsibilities of safetyPerform risks assessmentsEstablish a safety programMonitor safetyCommunicate safety policies Not Enrolled 0 Lessons Violence In The Workplace ECampusAfrica Workplace ViolenceWorkplace harassment is illegal and destructive to any organization. It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace harassment training is essential to the welfare of all businesses and their employees. In order to prevent Workplace Violence, it is essential that managers and employees are able to identify individuals who could become violent and understand how to diffuse dangerous situations. This training will help participants to identify and address violence in the workplace, as well as giving them the tools to develop their own Workplace Harassment Policy.Training Objectives:Define workplace harassment.Understand bullies and how to avoid hiring them.Create a risk assessment and understand how to handle violence.Recognize social and business responsibility.Develop relevant policies and procedures.Learn how to investigate complaints. Not Enrolled 1 Lesson Virtual Team Building & Management ECampusAfrica Virtual Team Building and ManagementThere are an estimated one billion virtual workers since 2012, and the number is expected to continue climbing well into the future. With a global workforce you are provided with a cost effective and talented pool of employees to draw from. With a virtual team you are given a Follow the Sun production environment.With a virtual team you have the normal issues of a localized team, with the additional challenges of distance and cultural differences. Virtual Team Building and Management , participants will get the knowledge to work with these challenges and succeed in a growing global workforce.Training Objectives:Know the keys to establishing a virtual teamLearn how to hold effective meetings and group sessionsLearn effective ways to communicate with team membersUse tools to build trust and confidence among employeesKnow how to handle poor performing employeesKnow how to manage a virtual team during any project Not Enrolled 1 Lesson Webinar Creation ECampusAfrica Creating a Great Webinar Webinars are a great inexpensive way to reach a large number of people. Webinars are great tools if you want to market a new or improved product, train employees, demonstrate a new task, or have a meeting with employees located throughout the globe. Being an interactive form of media, Webinars provides a great environment for these activities and so much more. Creating a Great Webinar is all about providing a great interaction between the presenter and the audience. Participants will develop the skills needed to promote, host, or facilitate a great Webinar for your company. Sharing your passion and knowledge with a Webinar is the best way to reach many with the power of one. Training Objectives:Define webinars and their purposeChoose the best formatsPrepare for webinarsAvoid common mistakesUnderstand how to interact with the target audienceFollow up successfully Not Enrolled 1 Lesson Women In Leadership ECampusAfrica Women in Leadership Workshop In the United States today, women make up half of the workforce. Unfortunately for women, their male colleagues are promoted at a much higher rate. Women offer great work ethnics, and bring something different from men to the workforce, but many times it goes unnoticed. In this training, you will learn about how organizations can develop women leaders, about the benefits of women in organizations, as well as advancements for the future of women. You will learn how women in the workplace cannot only benefit the women themselves, but also your organization as well. With the Women in Leadership , participants will learn how women are changing the workforce. Through this training, participants will gain a new perspective on the workforce, and what benefits can come from hiring and promoting women to higher positions. Training Objectives:Discuss the leadership gap between men and womenLearn about women in various powerful positionsDiscuss different traits associated with women in managementUnderstand the different barriers facing women in leadership positionsLearn about the benefits of having women in the workforce Not Enrolled 1 Lesson Working Remotely ECampusAfrica Working Remotely Working in a home office requires a unique set of skills. Remote workers or virtual employees have additional challenges created by not being in a centralized office. Communication issues alone make it a challenging job, and recognizing these challenges will help your participants become great teleworkers. Through this course, Participants will see a great improvement in their performance and well-being. Being a remote worker does have the advantages of flexible schedules, no commute, and saving the company money. Participants will establish the additional skills needed to be successful in their work from home environment. Course Objectives:Know the skills required for working outside the officeLearn keys to proper self-managementLearn ways to manage time efficientlyKnow different methods of organization and planningIdentify various forms of communication and their proper useAddress and resolve challenges that teleworkers can face Not Enrolled 1 Lesson Workplace Accountability ECampusAfrica Accountability in the Workplace Accountability helps to ensure that every employee will take responsibility for their performance and behaviors, and continue to manage this responsibility. When we implement goals and communicate with one another, we can achieve powerful results. Building an accountable workplace requires strong teamwork and collaboration. Every team member must have a strong understanding of the values of the company and recognize the importance of their dedication, in order to attain success. This course will provide you with informative tools and practical strategies that can be used to help empower the team to work towards achieving the benefits of accountability. Accountable employees will fuel performance and productivity, and generate an enhanced workplace. Training Objectives:Define accountability and personal accountabilityDifferentiate between ownership and accountabilityUse feedback as a tool to enhance performanceUnderstand the barriers of workplace accountabilityFocus on building accountability leadershipEffectively set SMART goalsIdentify the components of the cycle of accountabilityWork towards achieving the benefits of accountability Not Enrolled 2 Lessons Workplace Diversity & Inclusion ECampusAfrica Diversity and InclusionExperiencing diversity is a part of living in a civilized society. Difference does not equal a right way and a wrong way, it is variety that can lead to a common goal. Understanding the various forms of diversity makes for a better company and world in general.Training Objectives:Define diversityUnderstand various forms of diversityComprehend the importance of diversity trainingHandle conflicts with regard to diversityIdentify ways to encourage diversityPrevent and discourage discrimination Not Enrolled 1 Lesson Workplace Health & Wellness ECampusAfrica Health and Wellness at Work WorkshopA healthy employee is a happy and productive employee, and that is a goal for every organization. Through our Health and Wellness at Work program your participants will experience the benefits of a healthier lifestyle and workplace.Our Health and Wellness at Work course will be instrumental in creating a “Culture of Wellness” within your organization. Participants will touch on common issues such as smoking cessation, nutrition & weight loss, and preventative care. Health and Wellness is the responsibility of everyone in an organization so take the positive step and create a program at your organization.Training Objectives:Access Health and Wellness Program NeedsPlan a Health and Wellness ProgramImplement a Health and Wellness ProgramMaintain a Health and Wellness Program Not Enrolled 1 Lesson Workplace Safety ECampusAfrica Safety In The Workplace Workshop Workplace safety is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be put in place, and everyone needs to follow the standards in order for them to be effective. Our Safety In The Workplace course will be instrumental in reviewing common hazards, safety techniques and after completion, your participants will have the tools to help them create a Safety policy for your work place. By identifying and anticipating hazards, employers can prevent injuries and keep employees safe. Workshop Objectives:Define workplace safety.Understand legal responsibilities associated with a safe work environment.Create a safety plan and identify hazards.Recognize the role of management.Develop training procedures.Learn how to implement a safety plan. Not Enrolled 1 Lesson Workplace Sensitivity Training ECampusAfrica Sensitivity TrainingSensitivity training or diversity training, there are many names for the same goal: creating a more inclusive workplace that capitalizes on the differences in everyone. There are many different areas of focus in sensitivity training, all focusing on empathy, respect for others and cooperation towards a common goal. This type of training creates more positive and inclusive employees, a more profitable work culture and a more positive work life for all.Training Objectives:Define sensitivity training and its usefulness and necessity in the workplace.Identify the benefits for self and the company, in pursuing a sensitivity objective.Successfully raise awareness of others.Identify different types of stereotypes, their delivery and effects.Discuss Human Resources and its best practices to dealing with issues associated with stereotypes.Define the steps to handling complaints associated with sensitive issues and stereotypes.Describe the pros and cons of being “sensitive”. Not Enrolled 1 Lesson Workplace Social Media ECampusAfrica Social Media in the Workplace We are being flooded with Social Media invitations and updates. Web-based communication icons like Twitter, Facebook, YouTube, and LinkedIn are dominating the way we interact with each other. People are feeling the need to be updated at all times. It has become a time eater, and businesses are quickly becoming aware of the drain it can have on productivity. People love to share, but they need to know what is alright to share and what should not be sent out.Understanding Social Media is about communicating the right way. We are beginning to communicate more through electronic means than face to face. Talking on a phone has been replaced more and more with SMS (texting.) Social media channels are becoming the main form of communication and your participants will realize how Social media and the Workplace can work together.Course Objectives:Learn the meaning of social mediaLearn different ways social media is used and alteredBuild and maintain a social media policyKeeping your social media secureEstablishing rules for the social media the company postsDiscover the benefits and pitfalls of using social media Not Enrolled 1 Lesson Administrative Management ECampusAfrica Administrative Support Skills Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can’t live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever. In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time. Not Enrolled 1 Lesson Administrative Office Protocol ECampusAfrica Administrative Office Procedures Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly. With our Administrative Office Procedures workshop, your participants will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between the company’s vision and its everyday operations. Not Enrolled 1 Lesson Adult Learning – Mental Skills ECampusAfrica Adult Learner: Mental Skills Bloom’s Taxonomy is not just for elementary school teachers. The three domains of the taxonomy apply to adult education as well. In this manual, we will pay attention to the cognitive domain. This is the domain of knowledge and intellect, and it is the main focus of most educators. With our “Adult Learner: Bloom’s Taxonomy – Cognitive Domain” participants will discover the specifics of how the cognitive domain increases intellectual capability. Training Objectives:Understand Bloom’s TaxonomyExplain the cognitive domainExplore the two cognitive domainsExplain types of knowledgeIdentify training in the cognitive domain Not Enrolled 1 Lesson Adult Learning – Physical Skills ECampusAfrica Adult Learner: Physical SkillsBloom’s Taxonomy is not just for elementary school teachers. The three domains of the taxonomy apply to adult education as well. In this manual, we will pay attention to the psychomotor domain. This is the domain of action and physicality. It is important to remember that psychomotor works together with the other domains when implementing it.With our Adult Learning – Physical Skills , participants will discover how to better navigate their physical environment. The understanding and coordination of physical skills provides an incredible benefit to everyone.Training Objectives:Understand Bloom’s TaxonomyExplain the psychomotor domainExplore the different psychomotor taxonomiesExplain ways to implement training in the psychomotor domainIdentify psychomotor activities Not Enrolled 1 Lesson Anger Management ECampusAfrica Anger Management Skills WorkshopBenjamin Franklin once said, ‘In this world nothing can be said to be certain, except death and taxes.’ We would add a third item to his list: anger. Controlling and limiting anger is important in every aspect of one’s life. Without control you are putting limits on what you can accomplish in your personal and professional life.Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. The Anger Management workshop will help teach participants how to identify their anger triggers and what to do when they get angry.Training Objectives:Understand anger dynamics in terms of the anger cycle and the fight and flight theory.Know common anger myths and their factual refutations.Know the helpful and unhelpful ways of dealing with anger.Understand the difference between objective and subjective language.Know tips in identifying the problem.Express a feeling or position using I-messages.Negotiation and solution-building.Reflect on one’s hot buttons and personal anger dynamics.Learn and practice de-escalation techniques. Not Enrolled 1 Lesson Anxiety Management ECampusAfrica Anxiety ManagementThe workplace is one of the leading locations where people experience stress and anxiety. Every employee will encounter it sometime during their career. Everyone should be aware of the signs of anxiety and the tools needed to cope and deal with it.Our Managing Anxiety will provide Participants to learn the important skills and resources to recognize and manage anxiety. By identifying these symptoms and coping skills employees and managers will be better suited in dealing with these common situations. Through this training, participants will be better suited to the challenges that they might face in realty.Training Objectives:Explore different types of workplace anxietiesLearn to recognize symptoms and warning signsDetermine ways of coping and managing problemsRecognize common trigger and accelerantsLearn the difference between anxiety and common nervousness Not Enrolled 1 Lesson Appreciative Inquiry Approaches ECampusAfrica Appreciative InquiryOrganizations can be thought of as living beings made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning people will be directed to move in a positive direction. Recognizing the strengths and values of what works as opposed to what’s wrong will transform the individuals and thus transform the organization.Appreciative Inquiry is a shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for organizational change and it will strengthen relationships. Who doesn’t like to share good positive stories and events? Think about it.Course Objectives:Know the meaning of appreciative inquiryThink in positive terms and avoid thinking negativelyEncourage others to think positivelyRecognize positive attributes in peopleCreate positive imageryManage and guide employees in a positive environment Not Enrolled 1 Lesson Appropriate Workplace Office Politics ECampusAfrica Office Politics for Managers You have likely experienced some form of Office Politics. Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. It is an inevitable fact that when people are working together personalities can and will clash. No one is an island, so working together as a team is incredibly important for the organization and every employee.Office Politics it is about creating and maintaining better relationships. It is about communicating and working with your peers and colleagues in a way that is mutually beneficial. Employees who understand the positive aspects of Office Politics are better team members and end up being more successful and productive.Workshop Objectives:Understand the purpose and benefits of office politics.Setting boundaries and ground rules for new employees.Learn to interact and influence among colleagues.Learn how to manage various personality types in the office.Determine how to gain support and effectively network.Recognize how you are a part of a group and how you function. Not Enrolled 1 Lesson Archiving & Record Management ECampusAfrica Archiving and Records Management Records are in every organization. From purchasing receipts to tax documents to communications, they need to be identified and managed properly. The method of records management that a company uses should be tailored to fit the needs of the organization. There are, however, some basic concepts in most records management systems. With our “Archive and Records Management” workshop, your participants will discover the basic elements of records management programs and different ways to manage records Not Enrolled 1 Lesson Attention Management ECampusAfrica Attention Management Skills A distracted employee is a less effective employee. Employees who do not pay attention to their work can waste valuable time and make careless mistakes. Your participants will be more efficient at their job, make fewer mistakes, and overall be more productive.Attention Management is a useful skill that allows managers to connect with their employees on an emotional level and motivate them to focus on their work and how to reach their personal and company goals. Participants will gain valuable insight and strategies into what it takes to be more attentive and vigilant.Training Objectives:Define and understand attention management.Identify different types of attention.Create strategies for goals and SMART goals.Be familiar with methods that focus attention.Put an end to procrastination.Learn how to prioritize time.Increased productivityIncreased job satisfaction Not Enrolled 1 Lesson Basic Book keeping Skills ECampusAfrica Basic Bookkeeping Skills Numbers! Numbers! Numbers! Wherever you go, you are bound to see them. On addresses, license plates, phones, prices, and of course, money! Numbers connect us all to each other in many more ways than we might imagine. Essentially, our world revolves around numbers. Some of us enjoy dealing with numbers while others may have a fear of them, or even a phobia. For those of you who have already recognized and appreciate the impact that numbers actually have on just about everything, you deserve a cookie. Welcome to Basic Bookkeeping! Not Enrolled 1 Lesson Being A Likeable Boss ECampusAfrica How to Become a More Likeable Boss Becoming a more likeable boss can sometimes be a difficult process to describe. It can be one characteristic that facilitates great communication and great employee relationships. It can be the special way that you show confidence in among your team. These and other events can become more easily managed with this great workshop. With our How to Become a More Likeable Boss , Participants will begin to see how important it is to develop better managerial skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their career. Training Objectives:Understand how to develop leadership qualitiesKnow how to delegate effectivelyChoose inspirational and engaging tasks for yourself and othersUse wisdom and understanding to lead othersIdentify the roles of your teamLearn how to trust others and earn their trust. Not Enrolled 1 Lesson Body Language Basics ECampusAfrica Body Language Basics Skills Body Language Basics will provide you with a great set of skills to understand that what is not said is just as important than what is said. It will also give you the ability to see and understand how your own Body Language is being seen. You will be able to adjust and improve the way you communicate through non-verbal communications. Can you tell if someone is telling the truth just by looking at them? It is a skill that a lot of people do not have. Through Body Language Basics you will be given a set of tools to use to your advantage. These tools can be utilized in the office and at home. Understanding Body Language will provide you a great advantage in your daily communications. Course Objectives:Define body language.Understand the benefits and purpose of interpreting body language.Learn to interpret basic body language movements.Recognize common mistakes when interpreting body language.Understand your own body language and what you are communicating.Practice your body language skills. Not Enrolled 1 Lesson Budget & Financial Reports ECampusAfrica Budgets And Financial Reports Money matters can be intimidating for even the smartest people. However, having a solid understanding of basic financial terms and methods is crucial to your career. When terms like ROI, EBIT, GAAP, and extrapolation join the conversation, you’ll want to know what people are talking about, and you’ll want to be able to participate in the discussion. The Budgets And Financial Reports training will give you a solid foundation in finance. We’ll cover topics like commonly used terms, financial statements, budgets, forecasting, purchasing decisions, and financial legislation. Training Objectives:Identify financial terminologyUnderstand financial statementsIdentify how to analyze financial statementsUnderstand budgetsHow to make budgeting easyUnderstand advanced forecasting techniquesUnderstand how to manage the budgetIdentify How to make smart purchasing decisionsIdentify the legal aspects of finances Not Enrolled 1 Lesson Building Assertiveness Skills & Self Confidence ECampusAfrica Assertiveness & Self Confidence WorkshopSelf-confident and assertiveness are two skills that are crucial for success in life. If you don’t feel worthy, and/or you don’t know how to express your self-worth when communicating with others, life can be very painful. These skills will provide opportunities and benefits to your participants in their professional and personal lives. The Assertiveness And Self-Confidence training will give participants an understanding of what assertiveness and self-confidence each mean (in general and to them personally) and how to develop those feelings in their day-to-day lives. These skills will encompass many aspects of your life and have a positive effect on you if you choose to take this course.Training Objectives:Define assertiveness and self-confidence, and list the four styles of communicationDescribe the types of negative thinking, and how one can overcome negative thoughtsExplain the difference between listening and hearing.Define the importance of goal setting, and practice setting SMART goals for assertive behaviorUtilize methodologies for understanding your worth — and the use of positive self-talkList reasons why a pleasing appearance and body language are critical for creating a strong first impressionPractice sending positive communications phrased as “I-Messages”Practice strategies for gaining positive outcomes in difficult interpersonal situations. Not Enrolled 1 Lesson Business Ethics & Integrity ECampusAfrica Business Ethics Skills A company’s ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability. Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives. A company’s ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company’s ethics are developed. It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before. Workshop Objectives:Define and understand ethics.Understand the benefits of ethics.Create strategies to implement ethics at work.Recognize social and business responsibility.Identify ethical and unethical behavior.Learn how to make ethical decisions and lead with integrity. Not Enrolled 1 Lesson Business Etiquette ECampusAfrica Business Etiquette This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and ‘the handshake’, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:You met someone important and had no idea what to say or do?You spilled soup all over yourself at an important business event?You showed up at an important meeting under or overdressed?Let’s face it: we’ve all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.Training Objectives:Define etiquette and provide an example of how etiquette can be of value to a company or organization.Understand the guidelines on how to make effective introductions.Identify the 3 C’s of a good impression.Understand how to use a business card effectively.Identify and practice at least one way to remember names.Identify the 3 steps in giving a handshake.Enumerate the four levels of conversation and provide an example for each.Understand place settings, napkin etiquette and basic table manners.Understand the meaning of colors in dressing for success.Differentiate among the dressy casual, semi-formal, formal and black tie dress code. Not Enrolled 1 Lesson Business Strategy ECampusAfrica Business Strategy Through our Business Acumen workshop your participants will improve their judgment and decisiveness skills. Business Acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the bottom line. Your participants will increase their financial literacy and improve their business sense.Business Acumen will give your participants an advantage everyone wishes they had. The workshop will help your participants recognize learning events, manage risk better, and increase their critical thinking. Business Acumen has the ability to influence your whole organization, and provide that additional edge that will lead to success.Course Objectives:Know how to see the big pictureDevelop a risk management strategyKnow how to practice financial literacyDevelop critical thinkingPractice management acumenFind key financial levers Not Enrolled 1 Lesson Business Succession Planning ECampusAfrica Business Succession Planning The loss of valuable leadership can cripple a company. Business succession planning is essentially preparing successors to take on vital leadership roles when the need arises. It is essential to the long-term survival of a company. Every company should have a form of succession planning in its portfolio as it is not the expected absences that can cripple a company, but the unexpected ones. Whether it is preparing someone to take over a position of leadership in a corporation, or the sole proprietor of a small business Business Succession Planning will teach you the difference between succession planning and mere replacement planning. How you prepare people to take on the responsibilities of leadership so that the company thrives in the transition is just as important as picking the right person for the job. Workshop Objectives:Define business succession planning and its role in your company.Lay the groundwork to develop a succession plan.The importance of mentorship.Define and use a SWOT analysis to set goals.Create a plan, assign roles, and execute the plan.Communicate to develop support and manage change.Anticipate obstacles, and evaluate and adapt goals and plans.Characterize success. Not Enrolled 1 Lesson Business Writing / Proposals ECampusAfrica Business Writing Skills Writing is a key method of communication for most people, and it’s one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills is still important is the business world as creating proper documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace. The Business Writing workshop will give your participants a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents. These basic skills will provide your participates with that extra benefit in the business world that a lot of people are losing. Course Objectives:Gain better awareness of common spelling and grammar issues in business writing.Review basic concepts in sentence and paragraph construction.Know the basic structure of agendas, email messages, business letters, business proposals, and business reports.Know tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports.Know tips and techniques in writing agendas, email messages, business letters, business proposals, and business reports.Gain an overview of Request for Proposals, Projections, Executive Summaries, and Business Cases.Define proofreading and understand techniques in improving proofreading skills.Define peer review and list ways peer review can help improve business writing skills.List guidelines in printing and publishing business writing. Not Enrolled 1 Lesson Call Center Training ECampusAfrica Call Center Training Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Center Training will help provide those skills. This course will help participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers. Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level. Training Objectives:Define and understand call center strategies.Identify different types of buying motivations.Create SMART Goals.Familiarize myself with strategies that sharpen effective communication.Use proper phone etiquette.Set benchmarks. Not Enrolled 1 Lesson Change Management Process ECampusAfrica Change Management Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and your participants will gain some valuable skills through this workshop. The Change Management training will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.Training Objectives:List the steps necessary for preparing a change strategy and building support for the changeDescribe the WIFM – the individual motivators for changeUse needed components to develop a change management and communications plans, and to list implementation strategiesEmploy strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change directionUtilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefitsDescribe the four states of Appreciative Inquiry, its purposes, and sample uses in case studiesUse strategies for aligning people with a change, appealing to emotions and factsDescribe the importance of resiliency and flexibility in the context of change. Not Enrolled 1 Lesson Civility & Respect In The Workplace ECampusAfrica A civil and respectful workplace is related to many positives, including greater job satisfaction, improved morale, enhanced relationships, and reduced sick leave and turnover. In a stressful, frustrating or toxic work environment, politeness and support can give way to resentment, rudeness, and even bullying and harassment. There are many actions that employers can take to champion and prioritize workplace civility. Not Enrolled 1 Lesson Coaching & Mentoring ECampusAfrica Coaching and Mentoring You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do? The Coaching And Mentoring training focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting. Workshop Objectives:Define coaching, mentoring and the GROW model.Identify and set appropriate goals using the SMART technique of goal setting.Identify the steps necessary in defining the current state or reality of your employee’s situation.Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.Identify the benefits of building and fostering trust with your employee.Identify the steps in giving effective feedback while maintaining trust.Identify and overcoming common obstacles.Identify when the coaching is at an end and transitioning your employee to other growth opportunities.Identify the difference between mentoring and coaching. Not Enrolled 1 Lesson Collaborative Business Writing ECampusAfrica Collaborative Business Writing Writing and communication skills have degraded with more and more people communicating through email and instant messaging. Developing writing skills is still important in the business world as is creating proper documents (such as proposals, reports, and agendas) giving you that extra edge in the workplace. The Collaborative Business Writing course will give your participants the knowledge and skills to collaborate with others and create that important document. Your participants will touch on the types of collaboration, and ways to improve them through certain tools and processes. These basic skills will provide your participants with that extra benefit in the business world that a lot of people are losing. Course Objectives:Define collaborative business writingKnow different types of collaborative writingKnow how to collaborate with team membersLearn methods of handling conflict in writingBuild collaborative writing teams Not Enrolled 1 Lesson Communication Center Training ECampusAfrica Communication Center Training For many people, the term Contact Center relates to sales calls and telemarketers. There are so many avenues that a contact center can be of assistance within a company that do not pertain to sales calls. A contact center can provide customer support, information technology support, and much more. The key to having a great customer experience using a contact center is in the training. A well trained contact center can be the difference between gaining more customers and losing customers. Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount. With our “Contact Center Training” ,Participants will discover the basic elements of being an effective employee of a contact center. Course Objectives:How to get management involved in training.Why peer training works.That manners are important with a contact center.How to build rapport with the callers.How to deal with difficult customers. Not Enrolled 1 Lesson Conducting Annual Employee Reviews Training ECampusAfrica Conducting Annual Employee Reviews Training An annual review can help you keep your employees happy, engaged, and focused. It is human nature to want to succeed. Giving your employees feedback on their positive and negative attributes is part of the pathway to success. A poorly designed annual review can have the reverse effect. With our Conducting Annual Employee Reviews Training, participants will discover how to conduct a well-designed employee review. By determining the categories for an annual review and understanding how it affects employee compensation, an overall increase in performance should be seen throughout your organization. Training Objectives:Understand the process of conducting an annual review.Determine the categories for an annual review.Know the mistakes managers make during an annual review.Understand the concept of pay for performance.Know how to tie employee compensation to firm-wide returns.Know the value of employee communication.Gauge employees’ happiness. Not Enrolled 1 Lesson Conflict Management & Resolution ECampusAfrica Conflict Resolution Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground. In the Conflict Resolution , participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits. Training Objectives:Understand what conflict and conflict resolution meanUnderstand all six phases of the conflict resolution processUnderstand the five main styles of conflict resolutionBe able to adapt the process for all types of conflictsBe able to break out parts of the process and use those tools to prevent conflictBe able to use basic communication tools, such as the agreement frame and open questionsBe able to use basic anger and stress management techniques Not Enrolled 1 Lesson Contract Management & Administration ECampusAfrica Contract ManagementIt is easy to overlook the importance of contract management because it seems to be a boring, mundane topic. Contracts, however, are the basis of most business relationships. If contracts are managed well, business relationship will flourish. If they are not, companies face financial loss, relationship harm, and damaged reputations. With our “Contract Management” Training, participants will discover the specifics of how contract management works and how to effectively source agents.Training Objectives:Identify contract elementsUnderstand ethical contract managementCalculate valueNegotiate contractsCreate basic amendments Not Enrolled 1 Lesson Crisis Management ECampusAfrica Crisis ManagementCrisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.Training Objectives:Identify potential risksUnderstand the myths behind workplace violenceDefine escalation and identify examplesLearn concerning behaviorsKnow what a trigger is and how that can escalateUnderstand the proper response to an event Not Enrolled 1 Lesson Customer Care Service ECampusAfrica Customer Service Training Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers. The Customer Service Skills training will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business. training Objectives:State what customer service means in relation to all your customers, both internal and externalRecognize how your attitude affects customer serviceIdentify your customers’ needsUse outstanding customer service to generate return businessBuild good will through in-person customer serviceProvide outstanding customer service over the phoneConnect with customers through online toolsDeal with difficult customers Not Enrolled 1 Lesson Customer Support ECampusAfrica Customer Support Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made. With our “Non-Telephone Customer Support”, participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage. Training Objectives:Define customer supportKnow the different venues for customer supportRecognize challenges of customer supportLearn different applicationsKnow proper forms of documentationLearning to be proactive in customer support Not Enrolled 1 Lesson Cyber Security ECampusAfrica Cyber Security Training Every organization is responsible for ensuring cybersecurity. The ability to protect its information systems from impairment or even theft is essential to success. Implementing effective security measures will not only offer liability protection; it will also increase efficiency and productivity. With our “Cybersecurity” workshop, your participants will discover the fundamentals of cybersecurity as well as the methods that should be implemented to make sure their computer systems are protected. Objectives:Understand different types of malware and security breachesKnow the types of cyberattacks to look out forDevelop effective prevention methods Not Enrolled 1 Lesson Delivering Constructive Criticism ECampusAfrica Delivering Constructive Criticism Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way. Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers. Training Objectives:Understand when feedback should take placeLearn how to prepare and plan to deliver constructive criticismDetermine the appropriate atmosphere in which it should take placeIdentify the proper steps to be taken during the sessionKnow how emotions and certain actions can negatively impact the effects of the sessionRecognize the importance of setting goals and the method used to set themUncover the best techniques for following up with the employee after the session Not Enrolled 1 Lesson Developing Corporate Behavior ECampusAfrica Developing Corporate Behavior With this workshop your participants will be able to develop a business environment that reflects a positive set of values and ethics. Aligning these characteristics with the standards of conduct is what makes a business stand out and be a leader in the business world. Through our Developing Corporate Behavior , participants should see improved team building, better communication, and trust. By realizing the benefits of corporate behavior and developing a successful plan your participants should see a reduction in incidents and an increase in team work and loyalty. Training Objectives:Understand what behavior isUnderstand the benefits of corporate behaviorKnow what type of behaviors you want to implement in your companyKnow how to implement corporate behaviorsKnow how to maintain corporate behaviors Not Enrolled 1 Lesson Developing Creative Thinking Skills ECampusAfrica Developing Creativity Thinking Skills Children have an innate creative ability when they are born, but for some reason adults can lose it along the way. Participants will move out of the mundane, be more curious, engage, and explore new ideas. Recognize creativity and be ready when it happens. With our Developing Creativity course, Participants will learn how to remove barriers that block or limit their creativity. They will improve their imagination, divergent thinking, and mental flexibility. Participants will learn mind mapping, individual brainstorming, and when to recognize and look for what inspires them to be more creative. Course Objectives:Define creativityAct with confidenceEngage in curiosityStop acting out of fearLearn from introspectionTake risks Not Enrolled 1 Lesson Developing Critical Thinking Skills ECampusAfrica Critical Thinking Skills We live in a knowledge based society, and the more critical you think the better your knowledge will be. Critical Thinking provides you with the skills to analyze and evaluate information so that you are able to obtain the greatest amount of knowledge from it. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur.Critical Thinking will lead to being a more rational and disciplined thinker. It will reduce your prejudice and bias which will provide you a better understanding of your environment. This training will provide you the skills to evaluate, identify, and distinguish between relevant and irrelevant information. It will lead you to be more productive in your career, and provide a great skill in your everyday life.Training Objectives:Understand the components of critical thinkingUtilize non-linear thinkingUse logical thinkingRecognize what it means to be a critical thinkerEvaluate information using critical thinking skillsIdentify the benefits of critical thinkingRevise perspective, when necessaryComprehend problem solving abilities Not Enrolled 1 Lesson Developing Public Speaking Skills ECampusAfrica Developing Public Speaking Skills According to a 1973 survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far more terrifying for most people. Through this workshop your participants will become more confident and relaxed in front of an audience which will translate into a successful speaking event. However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. The Public Speaking training will give participants some basic public speaking skills, including in-depth information on developing an engaging program and delivering their presentation with power. Training Objectives:Identify their audienceCreate a basic outlineOrganize their ideasFlesh out their presentationFind the right wordsPrepare all the detailsOvercome nervousnessDeliver a polished, professional speechHandle questions and comments effectively Not Enrolled 0 Lessons Diversity In The Workplace ECampusAfrica Workplace Diversity WorkshopWith the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. Your participants will be able to use strategies for removing barriers and stereotypes, and to encourage diversity in the workplace and even through their community. This will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.Training Objectives:Explain the definition, terms and history of diversityDescribe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectivesList strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social communityUse active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strengthIdentify ways to encourage diversity in the workplace, and prevent and discourage discriminationUnderstand and respond to personal complaints, and develop a support system to manage the resolution processList the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action Not Enrolled 1 Lesson Effective Goal Setting ECampusAfrica Goal Setting and Getting Things Done Goal Setting is one of the most basic and essential skills someone can develop. What makes a good goal? We touch on goal characteristics, time management, making a to do list, and what to do when setbacks occur. This training will provide the knowledge and skills for the participants to gain the ability to complete more tasks and get things done. Our Goal Setting and Getting Things Done workshop will cover strategies to help your participants overcome procrastination. These skills will translate into increased satisfaction in their professional and personal lives. Participants will learn the Goal Setting characteristics of successful people and in turn will become happier and more productive individuals. Training Objectives:Overcome procrastinationManage time effectivelyAccomplish important tasksSelf-motivateCreate SMART goals Not Enrolled 1 Lesson Emotional Intelligence ECampusAfrica Emotional Intelligence Emotional intelligence describes the ability to understand one’s own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concepts of Emotional Intelligence have been around since at least the 1900’s, but the term was first introduced by Wayne Payne in 1985. As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn’t until the publication of Daniel Goleman’s best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media. Training Objectives:Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.Understand, use and manage your emotions.Verbally communicate with others.Successfully communicate with others in a non-verbal manner.Identify the benefits of emotional intelligence.Relate emotional intelligence to the workplace.Balance optimism and pessimism.Effectively impact others. Not Enrolled 1 Lesson Emotional Intelligence At Work ECampusAfrica Emotional Intelligence at Work What does the phrase “emotional intelligence in the workplace” encompass? There are five main areas of focus that are included in most studies:Self-awareness – of emotions and self-worth, and confidence in one’s abilities.Self-regulation – of emotions, standards of honesty, and adaptability.Motivation – drive to achieve goals, commitment, and initiative.Empathy – high sense of diversity, compassion, and is driven to assist others.Social Skills – skills in conflict management, communication, and leadership.Training Objectives:Define and practice the areas of emotional intelligence in the workplace.Identify and control your emotions.Successfully communicate and maintain relationships with others.Identify nonverbal communication and consider this information when engaging.Successfully execute conflict resolution and overcome other obstacles in the workplace.Exhibit empathy and reverence for others. Not Enrolled 1 Lesson Employee Onboarding Process ECampusAfrica Employee Onboarding Training Employee Onboarding is an important and vital part of any companies hiring procedure. Hiring, training, and bringing new employees on board cost a lot of money and are major investments. Onboarding is a secure investment that will assist newly hired employees in developing and keeping their skills, knowledge, and value within the company. It will stop highly skilled workers from being lured to a competitor, which makes your company stronger within the market. Through Employee Onboarding you will find how it lowers costs related to employee turnover. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the employee and company and having a structured set of procedures will make this time run smoother and produce a greater chance of success. Training Objectives:Define onboarding.Understanding the benefits and purpose of onboarding.Recognize how to prepare for an onboarding program.Identify ways to engage and follow up with employees.Create expectations.Discover the importance of resiliency and flexibility. Not Enrolled 1 Lesson Employee Recognition ECampusAfrica Employee Recognition Training Recognizing employees through various recognition programs is a fantastic investment. Being appreciated is a basic human feeling and reaps great rewards. Praise and recognition are essential to an outstanding workplace and its employees. Through our Employee Recognition training, participants will recognize the value of implementing even the smallest of plans. The cost of employee recognition is very minimal in relation to the benefits that will be experienced. Employee recognition programs have been shown to increase productivity, employee loyalty, and increased safety. Course Objectives:Assess the type of Employee Recognition Program(s) your company needsTrain leadership to recognize their employeesKnow when and where recognition is neededConstruct a culture of recognitionMaintain an effective Employee Recognition Program Not Enrolled 1 Lesson Employee Recruitment ECampusAfrica Employee Recruitment TrainingMany companies simply wait for talent to come to them. Simply advertising an open position and hoping that you find the right talent does not guarantee that you will find the best people for the jobs in your organization. Actively seeking out qualified candidates is the best way to ensure that you find the talent that you need. Recruitment is essential to the success of your business.Hiring a new employee is one of the largest investments you can make in business. That is why hiring the correct employee is so important. Hiring the right employee is more important than ever, as training can be very expensive. Employee turnover costs companies a lot of money each year. This course will provide the Employee Recruitment that your hiring department need to help them interview and recruit the right employee for you.Training Objectives:Defining recruitment.Understanding the selection process.Recognizing the GROW model and how to set goals.Preparing for the interview and question process.Identifying and avoiding bias when making offers.Discovering ways to retain talent and measure growth. Not Enrolled 1 Lesson Empowering Sales Team ECampusAfrica Motivating Your Sales Team (Training) Motivating Your Sales Team will help participants create the right motivating environment that will shape and develop their sales skills with right attitude and be able to survive competition. Instilling that unique seed which grows the motivation in your team will ensure an increase in performance and productivity. Have the best sales skills you can have through better motivation. Everyone can always use some inspiration and motivation. This training will help participant’s target the unique ways and further get them motivated. Training Objectives:Discuss how to create a motivational environmentUnderstand the importance of communication and training in motivating sales teamsDetermine steps your organization can take to motivate sales team membersUnderstand the benefits of tailoring motivation to individual employeesApply the principles of fostering a motivational environment to your own organization. Not Enrolled 1 Lesson Entrepreneurship ECampusAfrica Entrepreneurship Training Would you to be your own boss? Have you ever dreamed of starting your own business? Don’t know what to do about your great business idea? If you have ever thought about these situations then you need our entrepreneurship workshop. Let our Entrepreneurship training help you achieve your dreams. Being an entrepreneur can be full of risks. These risks are minimized through drafting a business plan, knowing your competition, and successful marketing. All these and more can be found in our Entrepreneurship workshop. Training Objectives:Understand how to start a businessDevelop a business planGet financing for your businessHire and train employeesRun your businessGrow your business Not Enrolled 1 Lesson Essential Life Coaching Skills ECampusAfrica Life Coaching Essentials A life coach is designed to help improve a person’s professional and personal life by working with them to achieve their goals. Many people often mistake a life coach for a mental health professional, such as a psychiatrist or a therapist. This misconception often leads people to believe they do not need a life coach since they feel as though nothing is wrong with their mental health. With our Life Coaching Essentials Training, Participants will discover the meaning of life coaching and how life coaching services can be utilized to achieve their goals. Training Objectives:Determine the purpose of life coachingDefine benefits of life coachingKnow the tools and techniques for life coachingOutline a life coaching sessionKnow the different areas of life coaching Not Enrolled 1 Lesson Evaluation Management ECampusAfrica Performance Management/ Evaluation CoursePerformance Management is making sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee manager relationship. The key in keeping an organization and employee aligned, which improves performance and productivity, is Performance Management.When changes occur Performance Management helps the transition to be smoother and less hectic. It helps the organization and employee have a stream-lined relationship which improves communication and interactions between the two groups. It will help close any gaps that exist in an employee’s skill-set and make them a more valuable employee through feedback and coaching.Training Objectives:Define performance management.Understand how performance management works and the tools to make it work.Learn the three phases of project management and how to assess it.Discuss effective goal-setting.Learn how to give feedback on performance management.Identify Kolb’s Learning Cycle.Recognize the importance of motivation.Develop a performance journal and performance plan. Not Enrolled 1 Lesson Event Planning & Management ECampusAfrica Event Planning Training Successful event planning starts with possessing good communication skills, being highly organized, and having the ability to follow up with vendors until completion. Preparation before, during, and after is crucial in helping reach your desired objectives. With our Event Planning training, participants will learn how to anticipate and solve common planning issues for any small event such as informal gatherings, up to complex meetings. Effectively troubleshooting will help insure a happy and enjoyable event. Training Objectives:Understand the different types of eventsUnderstand the planning processKnow how to organize your eventUnderstand how to manage and organize your staff effectivelyKnow how to tie up loose ends after the event Not Enrolled 1 Lesson Executive & Personal Assistants ECampusAfrica Executive and Personal AssistantsBeing an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.Our Executive and Personal Assistants Course will show your participants what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this workshop will provide your participants with the necessary tools.Course Objectives:Adapt to the needs and styles of managementCommunicate through written, verbal, and nonverbal methodsImprove time management skillsManage meetings effectivelyAct as a gatekeeperUse the tools of the trade effectively Not Enrolled 1 Lesson Executive Management ECampusAfrica Executive Management Training With this course you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this workshop you will be able to disperse your knowledge and experience throughout your leadership team. Executive Management takes a special type of leader. This workshop will expand your participant’s knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone. Training Objectives: Welcome and orientate new managersLearn ways to successfully coach and mentorLearn ways to measure and evaluate performanceHow to handle complicationsCommunicate between employees and their managers Not Enrolled 1 Lesson External Company Networking ECampusAfrica Networking (Outside the Company)Networking – according to Merriam Webster is “the exchange of information or services among individuals, groups, or institutions; specifically: the cultivation of productive relationships for employment or business”. These and other events can become more easily managed with this great workshop.With our Power of Networking (Outside the Company), participants will begin to see how important it is to develop a core set of networking skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their networking strategy.Workshop Objectives:Identify and avoid obstaclesImplement networking principlesUse online toolsPrioritize contactsManage networks effectively Not Enrolled 1 Lesson Extra-Ordinary Creativity ECampusAfrica Extra-Ordinary Creativity Creativity allows individuals to view every aspect on earth, explore new paths, and find new discoveries that help to advance our consistently thriving world of business. Without creativity, we would only see what is visible to the eye. To evolve as a business, it is critical to look beyond what is visible and consider new ideas. When creativity is incorporated into daily workplace practices, there is an increase in opportunity for growth, engagement, and productivity. Creativity and innovation will turn ideas and dreams into reality. This course will provide you with informative tools and practical strategies that will help shape a creative workplace. Creativity plays a big role in building a positive work environment, in which employees will feel confident in expressing their ideas. Be mindful that there is creativity in all of us. When this creativity emerges, powerful opportunities and advancements will happen. Course Objectives:Define creativityDifferentiate between creativity and innovationWork toward achieving the benefits of creativity for business successSuccessfully build a creative team and work cultureLearn techniques for effective brainstormingIdentify the stages of the creative processUnderstand the barriers of creativityUse tools to help find your creative mind Not Enrolled 1 Lesson Facilitation Skills Training ECampusAfrica Facilitation Skills Training Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making process. Creating a comfortable environment through better facilitation will give your participants a better understanding of what a good facilitator can do to improve any meeting or gathering. The Facilitation Skills training can help any organization make better decisions. This training will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have your participants on the road to becoming great facilitators themselves. Training Objectives:Define facilitation and identify its purpose and benefits.Clarify the role and focus of a facilitator.Differentiate between process and content in the context of a group discussion.Provide tips in choosing and preparing for facilitation.Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming and performing.Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups.Define what interventions are, when they are appropriate and how to implement them. Not Enrolled 1 Lesson Handling A Difficult Customer ECampusAfrica Handling a Challenging Customer Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, your employee can effectively deal with the most difficult customers and both parties can end the conversation satisfied. With The Handing A Challenging Customer, participants will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better. Through this workshop, your participants will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer. Training Objectives:Cultivate a positive attitudeManage internal and external stressDevelop abilities to listen actively and empathizeBuild a rapport with customers in person and over the phoneUnderstand the diverse challenges posed by customersDevelop strategies to adapt to challenging circumstances Not Enrolled 1 Lesson Harassment In The Workplace ECampusAfrica Workplace HarassmentHarassment can be based on a variety of factors that differ from the one doing the harassment, such as race, sex, and disability. Experiencing uncomfortable situations in the workplace may be more than an offense against an individual. It can be a crime committed against the law, which is why this topic has become a very important for every organization. The Workplace Harassment will help give participants the tools necessary to recognize harassment in the workplace as well understand your rights and responsibilities under the law, with regard to safety in the workplace. Through this workshop your participants will recognize that it is necessary for everyone to help create programs that teach employees to identify harassment and exercise anti-harassment policies. Training Objectives:Identify the words and actions that constitute harassment.Understand what the law says about harassment.Implement anti-harassment policies.Educate employees and develop anti-harassment policies.Discuss employer and employee’s rights and responsibilities.Address accusations of harassment.Apply proper mediation procedures.Deal with the aftermath of harassment. Not Enrolled 1 Lesson High Performance Team/Inside The Company ECampusAfrica High Performance Teams (Inside The Company) High Performance Teams (Inside The Company) are organizations, teams or groups working inside an office environment that are focused on achieving the same goals. With our High Performance Teams (Inside The Company), participants will begin to see how important it is to develop a core set of high performance skills while working in an office locale. By knowing and managing the way people interact in an office setting, you will be positioning your high performance teams for great success! Training Objectives:Understand the benefits of high performance teamsAddress challengesConduct effective meetingsBe able to see the big pictureWork collaborativelyAdequately praise team members Not Enrolled 1 Lesson Human Resource Management ECampusAfrica Human Resource Management In recent years, tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers’ job descriptions. The sharing and diffusion of these tasks throughout the organization has had an impact particularly on those that are not equipped with the skills or knowledge to deal with these issues.The Human Resource Management workshop will give managers the basic tools to handle numerous human resource situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination. This training will provide participants skills and also assist them with certain Human Resource situations.Training Objectives:Describe the implications of different aspects of Human Resource Management on your daily responsibilitiesDefine human resources terms and subject matterRecruit, interview, and retain employees more effectivelyFollow up with new employees in a structured mannerBe an advocate for your employees’ health and safetyProvide accurate, actionable feedback to employeesAct appropriately in situations requiring discipline and terminationEvaluate some of the strengths and opportunities for Human Resources in your own workplaceIdentify three areas for further development within the Human Resources field as part of a personal action plan Not Enrolled 1 Lesson Improving Mindfulness ECampusAfrica Improving Mindfulness Training Mindfulness is a term that is frequently used but rarely defined. Practicing true mindfulness encourages living in the present while it addresses the danger of distorted thinking, Staying in tune both mentally and emotionally improves perspective to enhance personal a professional success. With our Improving Mindfulness training, participants will begin to identify their own patterns of thinking. As they learn to practice mindfulness, they will cultivate positive emotions that will have a dramatic effect on the work environment. Training Objectives:Define mindfulnessDevelop techniques to make oneself more attuned to the present momentUnderstand the value and utility of one’s emotionsLearn how to identify and counter distorted thinkingLearn how to cultivate genuine positive emotionsBecome more fully present in social interactions Not Enrolled 1 Lesson Improving Self-Awareness ECampusAfrica Not Enrolled 1 Lesson In Person Sales ECampusAfrica In-Person Sales With our “In-Person Sales” training, Participants will discover the specifics of what it means to become an effective salesperson, and steps to success. They will learn how to connect with customers and move them through the sales process. In the age of online shopping and technology, in-person sales can easily be ignored. Do not overlook, however, the importance of personal contact. You never know when or where you will meet your next customer, and it is important to make a good impression. Everyone who is interested in sales must be confident in the art of in-person sales. Training Objectives:Understand in-person salesExplain the sales funnelExplore sales techniquesDevelop loyaltyIdentify ways to build customer base Not Enrolled 1 Lesson Increasing Your Happiness ECampusAfrica Increasing Your Happiness Increasing ones happiness can be done through the power of positive thinking. That is one skill that this work shop will touch on to teach your participants how to be happier. Happiness will spread throughout your organization, and have a positive effect on everyone. With our Increasing Your Happiness training, participants will engage in unique and helpful ways to increase their happiness. This will have a robust effect on their professional and personal lives. It will improve their communication skills, increase productivity, and lesson absenteeism. Training Objectives:Discuss how planning ahead cultivates workplace happinessCreate a nightly routine and daily planRelate more effectively to others in the workplaceUnderstand how the workspace environment impacts happinessThink more positivelyTake actions that will create greater workplace happiness Not Enrolled 1 Lesson Internal Company Networking ECampusAfrica The Power of Networking (Within the Company)Networking has become a crucial part of the world today. Most people are aware of external networking and primarily focus on that. It is important to pay extra attention to internal networking, or networking within the company. To be truly effective, internal networking must be utilized throughout the company.With The Power of Networking (Within the Company), participants will learn how internal networking is changing the workforce. Through this workshop, your participants will gain a new perspective networking, and what benefits can come from fully utilizing and making connections with internal networking.Workshop Objectives:Define networkingUnderstand networking principlesUse networking toolsAvoid common mistakesUnderstand how to build relationshipsManage time successfully Not Enrolled 1 Lesson Internet Marketing Fundamentals ECampusAfrica Internet Marketing Fundamentals Internet Marketing Fundamentals will provide participants with a great set of skills to market your business online. Content is the king of Internet marketing, and your participants will need to know how to utilize your great content. If you want your business to grow then your participants need to understand Internet Marketing Fundamentals. Marketing has changed dramatically over the last decade. Marketing is all about communicating, and the Internet has completely changed the way people communicate. The Internet is a marketer’s dream come true, especially with Social Media, as you have a low cost marketing tool that can reach a large audience. Training Objectives:Know how to conduct market researchDevelop a workable internet marketing campaignRecognize your target marketUnderstand your brandGrasp SEO and website characteristicsFind and capture leads Not Enrolled 1 Lesson Interpersonal Skills ECampusAfrica Interpersonal Skills The Interpersonal Skills Course will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation. Course Objectives:Understand the difference between hearing and listeningKnow some ways to improve the verbal skills of asking questions and communicating with power.Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships.Identify the skills needed in starting a conversation.Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.Understand how seeing the other side can improve skills in influencing other people.Understand how the use of facts and emotions can help bring people to your side.Identify ways of sharing one’s opinions constructively.Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.Learn tips in making an impact through powerful first impressions. Not Enrolled 1 Lesson Job Searching Skills ECampusAfrica Job Search SkillsSearching for a job can be intimidating. How do you know what job you’re best suited for? How do you build a winning resume and cover letter? Where can you find job leads? How do you network without feeling nervous? What happens when you land an interview? And most importantly, where do you find help when you need it?The Job Search Skills training will give you the answers to all these questions, plus a plan to get you to a new job within a month. After completing this program, you’ll be more than ready to start your search for your perfect job. Identifying the purpose for working and the assessment of skills can help determine the types of jobs you should apply for.Training Objectives:Define your objectives and purpose in your search for employment.Help you establish SMART goals in the job-hunting process.Assist you in developing a first month plan of action for your job search.Craft an effective resume.Form an attractive cover letter.Develop and present a portfolio of your prior work.Learn networking skills in finding leads for jobs.Efficiently get interviews and thrive in the interview process. Not Enrolled 1 Lesson Knowledge Management ECampusAfrica Knowledge Management The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That’s a lot of knowledge! The Knowledge Management workshop will give participants the tools that they will need to begin implementing knowledge management in your organization, no matter what the size of the company or the budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed. Training Objectives:Understand the basic concept of knowledge management (KM)Identify the do’s and don’ts of KMIdentify the KM live cycleIdentify the new KM paradigmIdentify the KM modelsUnderstand how to build a KM rational for your companyUnderstand how to customize KM definitionsIdentify the steps to implementing KM in your organizationIdentify tips for successUnderstand the advance topics in KM Not Enrolled 1 Lesson Leadership & Influences ECampusAfrica Leadership & Influence Training They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring. Once you learn the techniques of true Leadership And Influence, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding. Training Objectives:Define “leadership”Explain the Great Man TheoryExplain the Trait TheoryUnderstand Transformational LeadershipUnderstand the people you lead and how to adapt your leadership stylesExplain leading by DirectingExplain leading by ParticipatingExplain leading by DelegatingKouzes and PosnerConduct a personal inventoryCreate an action planEstablish personal goals Not Enrolled 1 Lesson Lean Process & Six Sigma ECampusAfrica Lean Process And Six Sigma (Recommended for Management) Six Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning your water faucet and experiencing the flow of clean, clear water. Reliable systems are in place to purify, treat, and pressure the water through the faucet. That is what Six Sigma does to business: it treats the processes in business so that they deliver their intended result. Our Lean Process And Six Sigma workshop will provide an introduction to this way of thinking that has changed so many corporations in the world. This workshop will give participants an overview of the Six Sigma methodology, and some of the tools required to deploy Six Sigma in their own organizations. Workshop Objectives:Develop a 360 degree view of Six Sigma and how it can be implemented in any organization.Identify the fundamentals of lean manufacturing, lean enterprise, and lean principles.Describe the key dimensions of quality – product features and freedom from deficienciesDevelop attributes and value according to the Kano ModelUnderstand how products and services that have the right features and are free from deficiencies can promote customer satisfaction and attract and retain new customers.Describe what is required to regulate a processGive examples of how poor quality affects operating expenses in the areas of appraisal, inspection costs, internal failure costs, and external failure costsUsing basic techniques such as DMAIC and how to identify Six Sigma ProjectsUse specific criteria to evaluate a projectDiscover root causes of a problem Not Enrolled 0 Lessons Managerial Development Skills ECampusAfrica Developing New Managers Management must be effective for the success of any business. Unfortunately, it is all too easy to overlook the training and development of new managers. When you provide your managers and employees with the skills and tools they need, you will greatly boost morale and strengthen your organization. With our Developing New Managers course, participants will understand the value of investing in employees and developing management. By focusing on development opportunities, your participants will establish a culture that retains top talent and improves succession planning. Workshop Objectives:Discuss strategies for developing new managersUnderstand the importance of defining a clear management trackDetermine core roles and competencies for managersUnderstand the importance of continuous development for managersApply the principles of manager development to your own organization Not Enrolled 1 Lesson Managing Workplace Harassment ECampusAfrica Managing Workplace HarassmentWorkplace harassment. A growing problem in America. Oh, you may say, “not in my office,” or “not our team,” but workplace harassment is an increasing issue in the organizations today. It can come in the form of a slap, a phrase, an email, or reassignment of duties. Harassment is not okay and it is illegal. Harassment needs to be reported so that the company can handle the issue properly and remediate any future problems.Training Objectives:Define various types of discrimination and harassment.Identify the different types of harassment and their signs.Understand the employer’s responsibilities.Discuss how to remediate workplace harassment.Understand the harassment reporting processes and procedures.Discuss the steps that will be necessary in reporting harassment in the workplace. Not Enrolled 1 Lesson Marketing Basics ECampusAfrica Marketing Basics Marketing Basics will provide the basic knowledge to your participants, and give them the ability to build and grow your business. Marketing has changed a lot recently and having a new perspective will give your participants the needed information to assist them in their marketing decisions. No matter what your product or service is, your business will benefit with a better understanding of marketing. Marketing is an essential element for every business. It can be that one missing piece of the puzzle, and when it fits the big picture is revealed. Participants will be given an introduction to marketing and its benefits. If you are not marketing your business you will not grow, and if you do not grow you will not succeed. Training Objectives:Define your market.Know the different types of marketing and ways to use them.Learn effective ways of communicating with the customer.Know how to set marketing goals and strategies.Recognize common marketing mistakes and know how to avoid them. Not Enrolled 1 Lesson Measuring Results From Training ECampusAfrica Measuring Results From TrainingAlthough we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits. Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on.Our Measuring Results From Training course, your participants will learn about the different ways to evaluate training progress, and how to use those results to demonstrate the results that training brings. Once the training has been evaluated the next step is to modify and updated the curriculum to create a content that is better suited for the participants.Training Objectives:Understand Kolb’s learning styles and learning cycleUnderstand Kirkpatrick’s levels of evaluationBe familiar with many types of evaluation tools, including goal setting, tests, reactionary sheets, interviews, observations, hip-pocket assessments, skill assessments, and learning journalsUnderstand when to use each type of evaluation toolBe able to perform a needs assessmentKnow how to write learning objectives and link them to evaluationBe able to write an evaluation plan to evaluate learning at each stage of the training and far beyondKnow how to identify the costs, benefits, and return on investment of trainingBe familiar with the parts of a business case Not Enrolled 1 Lesson Media & Public Relations ECampusAfrica Media And Public Relations Media and Public Relations is the most successful method of communicating your value to those around you. Furthermore, good networking skills enable you to tap into those relationships you already have and increase the scope of your network. The larger the scope the more people knows you and offers you opportunities. In this course, Participants will get knowledge they need to manage effectively their image and value by forming solid networks through strategic communication planning. Effective networking is essential for day-to-day business or for those times when you are actively pursuing job opportunities. This training is designed to provide practical and hands-on tools that will give participants a skillset in dealing with the media and the public. Training Objectives:Network for successManage “Meet and Great” opportunitiesDress for successWrite effectivelySet goalsManage media relationsPlan issue and crisis communicationUse social mediaDeliver effective employee communication Not Enrolled 1 Lesson Meeting Management ECampusAfrica Meeting ManagementThis workshop is designed to give your participants the basic tools you need to initiate and manage their meetings. They will learn planning and leading techniques that will give then the confidence to run a meeting that will engage the attendees and leave a positive and lasting impression. Through this workshop your participants will learn the needed skills in planning and implementing a successful meeting.The Meeting Management workshop will explore how to reduce waste and make meetings more efficient. This is a hands-on workshop and your participation will help make it a valuable experience. Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills.Workshop Objectives:Planning and PreparingIdentifying the ParticipantsHow to choose the time and placeHow to create the agendaHow to set up the meeting spaceHow to incorporate your electronic optionsMeeting Roles and ResponsibilitiesUse an agendaChairing a MeetingHow to deal with disruptionsHow to professionally deal with personality conflictsHow to take minutesHow to make the most of your meeting using games, activities and prizes Not Enrolled 1 Lesson Middle Management ECampusAfrica Middle Manager Training Traditionally, middle managers make up the largest managerial layer in an organization. The Middle Manager is responsible to those above them and those below them. They head a variety of departments and projects. In order for a company to operate smoothly, it is essential that those in middle management be committed to the goals of the organization and understands how to effectively execute these goals. It is crucial for businesses to focus on these essential managers and provide them with the opportunities to succeed. No matter the organization’s structure or size, it will benefit from employing well-trained middle managers. Having a middle manager understand their role in the organization is very important. They are in communication with a very large percentage of the company, and will have a large impact throughout the organization. Workshop Objectives:Define management.Understand ethics in the workplace.Manage information and make decisions.Be familiar with the control process.Use organizational strategies to facilitate change.Create structures and processes to manage teams.Manage as a leader. Not Enrolled 1 Lesson Millennial Onboarding ECampusAfrica Millennial Onboarding TrainingOnboarding new employees is a secure investment that will assist newly hired employees in developing their skills, knowledge, and value within the company. It will help match the technically skilled Millennial workforce with new and emerging needs of your company, which gives your company an advantage within the market.Millennial Onboarding is a specialized type of employee onboarding. With Millennials we are seeing a need to tweak the onboarding process to better suit the needs of the company and new hires. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the employee and company and having a structured set of procedures will make this time run smoother and produce a greater chance of success.Workshop Objectives:Define onboardingDiscuss the characteristics of MillennialsCreate an onboarding process for MillennialsDevelop action plans for working with MillennialsLearn from introspection Not Enrolled 1 Lesson Mobile Learning ECampusAfrica Mobile Learning Mobile learning, or MLearning, is defined as the delivery of learning, education or training on mobile devices, such as mobile phones, tablets, laptops or PDAs. MLearning allows training and support to be taken anywhere, making it flexible and convenient for companies to use. With our MLearning training, you will begin to see the importance and usefulness of MLearning in any organization. By absorbing the ins and outs of utilizing MLearning, participants will possess the skills needed to take advantage of this new technology, in order to educate employees and clients more efficiently. Training Objectives:Know the meaning of Mobile LearningRecognize different methods of Mobile LearningKnow the benefits/challenges of using Mobile LearningTrain other employees regarding Mobile LearningForm an Mobile Learning plan Not Enrolled 1 Lesson Multi Level Marketing ECampusAfrica Multi-Level Marketing Workshop Multi-level marketing, also known as MLM, is a business marketing strategy that many companies use in order to encourage current agents to perform while at the same time growing the team by recruiting and training new agents. This tactic of marketing helps boost the company’s sales force not only from the sales of the primary agent, but also from the sales and profits of the agents they have recruited. With our “Multi-Level Marketing” training, Participants will discover the specifics of how multi-level marketing works and how to effectively source agents. For many companies, it can prove to be a valuable tool for not only building revenue, but also for building their marketing and networking circles. Training Objectives:Know how multi-level marketing worksBuild contactsRecruit new agentsBe familiar with social media and marketingProvide training for recruits Not Enrolled 1 Lesson Negotiating Strategies & Skills ECampusAfrica Negotiation Strategies & Skills Training The Negotiation Skills workshop will give participants a sense of understanding their opponent and have the confidence to not settle for less than they feel is fair. Participants will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future. Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time. Through this workshop participants will be able to understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating. Course Objectives:Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiatingUnderstand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPALay the groundwork for negotiationIdentify what information to share and what to keep to yourselfUnderstand basic bargaining techniquesApply strategies for identifying mutual gainUnderstand how to reach consensus and set the terms of agreementDeal with personal attacks and other difficult issuesUse the negotiating process to solve everyday problemsNegotiate on behalf of someone else Not Enrolled 1 Lesson Office Health & Safety ECampusAfrica Office Health and Safety TrainingProductivity of a company begins with the health of its employees. While it is not always possible to eliminate sickness, with the proper tools, reducing the illness and its effects can be within your reach. With this course, you will obtain what it takes to keep yourself and co-workers healthy.Training Objectives:Identify common illnessesUnderstand how they spreadRecognize symptomsApply treatment and prevention techniquesEstablish an Emergency Response Plan Not Enrolled 1 Lesson Organization Management Skills ECampusAfrica Organizational SkillsDeveloping good Organizational Skill is an investment that will provide benefits for years. To be successful means to be organized. These skills will filter through all aspects of your participants professional and personal lives. Throughout this workshop your participants will be given the tools necessary in developing better Organizational Skills.Through Organizational Skills your participants will encounter improved productivity, better management, and an overall increase in professional growth. Every day people waste numerous amounts of time looking for items. So stop looking for those important items, and start knowing where they are by getting organized.Course Objectives:Examine current habits and routines that are not organizedLearn to prioritize your time schedule and daily tasksDetermine ways of storing information and suppliesLearn to organize personal and work spaceLearn to resist procrastinationMake plans to stay organized in the future Not Enrolled 1 Lesson Overseeing Employees ECampusAfrica Supervising OthersSupervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.The Supervising Others training will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.Training Objectives:Define requirements for particular tasksSet expectations for your staffSet SMART goals for yourselfHelp your staff set SMART goalsAssign work and delegate appropriatelyProvide effective, appropriate feedback to your staffManage your time more efficientlyHelp your team resolve conflictsUnderstand how to manage effectively in particular situationsUnderstand what a new supervisor needs to do to get started on the right path Not Enrolled 1 Lesson Personal Branding/Brand Identity ECampusAfrica Personal Branding Personal Branding is identifying your assets, characteristics, strengths, and skills as an individual. Understanding Personal Branding will provide advantages in your participant’s personal and professional lives. Branding is a mix of how you present yourself and how others see you. It is important to be aware of how you are viewed. With our Personal Branding training, participants will be able to share their vision and passions with others in your company. Utilize this knowledge through Social Media to define and influence how others see you. You are your brand so protect it. Live it. Training Objectives:Define your image.Control your image.Understand how to sharpen your brand.Use social media appropriately.Manage your brand in a crisis.Develop a professional appearance. Not Enrolled 1 Lesson Personal Finance Management ECampusAfrica Managing Personal Finances There are millions of global citizens struggling with debt. A lot of debt can be alleviated if you have the right tools. This training will provide you with the tools you need to reduce or eliminate debt, and give you the financial stability you need. The guide teaches you the benefits of having a budget and how to build a budget that fits your needs, and lifestyle. You will discover how you can cut costs, pay off debts, and live within your budget.Training Objectives:Discover how to establish financial goalsEvaluate where financial cuts can be madeLearn the basics about expensesDetermine what tools you need to stick with your budget. Not Enrolled 1 Lesson Personal Productivity ECampusAfrica Personal Productivity Training Most people find that they wish they had more time in a day. This training will show participants how to organize their lives and find those hidden moments. Participants will learn how to establish routines, set goals, create an efficient environment, and use time-honored planning and organizational tools to maximize their personal productivity. Personal Productivity is a goal most of us have. Through this training, Participants will be on the right track in achieving that goal. Some people blame everything that goes wrong in their life on something or someone else, but through this training, participants will take ownership and begin to lead a more productive life. Training Objectives:Set and evaluate SMART goalsUse routines to maximize their productivityUse scheduling tools to make the most of their timeStay on top of their to-do listStart new tasks and projects on the right footUse basic project management techniquesOrganize their physical and virtual workspaces for maximum efficiencyTake back time from e-mail and handheld devicesBeat procrastination Not Enrolled 1 Lesson Planning Lunch & Learns ECampusAfrica Developing a Lunch and Learn Workshop Crating a Lunch and Learn session is a low cost training option. It is a great way to introduce a topic or give a small demonstration on a new product or service. Your participants will be shown the criteria involved in creating a great Lunch and Learn environment. They are usually voluntary, thus attendance can sometimes be an issue. With this workshop you will be given the knowledge work through this issue and others. Our Lunch and Learn workshop will give your organization a quick and useful tool to add to its training department. Your participants will be able to use it as a follow-up or refresher to a previous training session. It doesn’t have to be just about a learning event, it can also involve collaboration, networking, or sharing best practices between employees. Training Objectives:Understand what a lunch and learn is and is notBe able to set up and break downCreate new contentAddress difficult situations and peopleCreate useful takeawaysUse feedback to improve future lunch and learns Not Enrolled 1 Lesson Presentation Skills ECampusAfrica Presentation Skills Many studies have found that public speaking is the number one fear amongst most people, outranking flying, snakes, insects, and even death. Ironically, it is also one of the skills that can make or break a person’s career. Participants will be provided a strong set of skills that will complement their current presentation skill set. The Presentation Skills training will give participants some presentation skills that will make speaking in public less terrifying and more enjoyable. This course includes topics that participants can look forward to including: creating a compelling program, using various types of visual aids, and engaging the audience. Training Objectives:Perform a needs analysis and prepare an outlineSelect presentation delivery methodsPractice verbal and non-verbal communication skillsKnock down nervousnessDevelop and use flip charts with colorCreate targeted PowerPoint presentationsUtilize white boarding for reinforcementDescribe how video and audio enhance a presentation and list criteria for determining what types to useEnrich the learning experience with humor, questions, and discussion. Not Enrolled 1 Lesson Problem Solving Creativity/ Skills ECampusAfrica Creative Problem Solving The Creative Problem Solving training will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered throughout the workshop. In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small. Course Objectives:Understand problems and the creative problem solving processIdentify types of information to gather and key questions to ask in problem solvingIdentify the importance of defining a problem correctlyIdentify and use four different problem definition toolsWrite concrete problem statementsUse basic brainstorming tools to generate ideas for solutionsEvaluate potential solutions against criteria, including cost/benefit analysis and group votingPerform a final analysis to select a solutionUnderstand the roles that fact and intuition play in selecting a solutionUnderstand the need to refine the shortlist and redefine itUnderstand how to identify the tasks and resources necessary to implement solutionsEvaluate and adapt solutions to reality Not Enrolled 1 Lesson Project Management ECampusAfrica Project Management For the effective implementation of project management, one must be up-to-date on the latest trends and practices related to it. This guide will define the 10 knowledge areas of Project Management, With our “Project Management, training, participants will discover the specifics of how project management works. Course Objectives:Project Integration ManagementProject Scope ManagementProject Schedule ManagementProject Cost ManagementProject Quality ManagementProject Resource ManagementProject Communications ManagementProject Risk ManagementProject Procurement ManagementProject Stakeholder Management Not Enrolled 1 Lesson Proposal Writing ECampusAfrica Proposal Writing Training A good proposal doesn’t just outline what product or service you would like to create or deliver. It does so in such a way that the reader feels it is the only logical choice. Your participants will explore the proposal writing process including the most common types of proposals. The Proposal Writing training will take participants through each step of the proposal writing process, from understanding why they are writing a proposal; to gathering information; to writing and proofreading; through to creating the final, professional product. Training Objectives:Identify the purpose of a proposalIdentify different types of proposalsIdentify and perform the steps in the proposal writing processPerform a needs analysis and write a goal statementPrepare a proposal outlineImprove their writing skills with a variety of techniquesUse appropriate resources and ghosting to build a strong caseAdd illustrations to their proposalProofread and edit their proposalAdd the finishing touches to create a professional-looking final product Not Enrolled 1 Lesson Prospect & Lead Generation ECampusAfrica Prospecting and Lead Generation Workshop Prospecting and lead generation is the method of making links which may lead to a sale or other promising result. The leads may come from various sources or undertakings, for example, via the Internet, through personal referrals, through telephone calls either by telemarketers, through advertisements, events, and purchase of lists of potential clients. These and other events can become more easily managed with this great workshop. With our Prospecting and Lead Generation training, participants will begin to see how important it is to develop a core set of sales skills. By managing and looking at the way people interact and seeing things in a new light, participants will improve on almost every aspect of their sales strategy. Training Objectives:Identify prospectsImplement both traditional and new marketing methodsUse the pipeline effectivelyEducate customersTrack activity and make adjustments as needed Not Enrolled 1 Lesson Respectful Behavior In A Workplace ECampusAfrica Respect in the Workplace Training A respectful work environment is essential to the overall success of your team, as well as contribution to a stronger work reputation. Evidently, when we learn to accept the differences between the values and perspectives of those around us, we can continue to grow as a team with this shared knowledge. The concept of respect is often taught at a young age, however it is just as important to remind adults to model respective behaviors. Remember, it is the responsibility of all team members to be respectful to one another, and address conflict in a positive manner in order to accomplish a healthy, safe work environment. This course will give you the tools and conversation to help empower your team to recognize behaviors that influence the performance done within the workplace. A respectful workplace is one in which integrity and professionalism are displayed, and skills to communicate and recognize one another are practiced. Training Objectives:Have a clear understanding of respect and self-respectChoose appropriate emotional responsesDevelop respectful communication approachesUnderstand how to build a respectful workplace, and the importance of team contributionUnderstand policies on respect, and the many benefitsFocus on building an inclusive work environment Not Enrolled 1 Lesson Risk Assessment & Management ECampusAfrica Risk Assessment and Management It is not possible to control or manage 100% of risk, but knowing what do before, during, and after an event will mitigate the damage and harm. Identifying potential hazards and risks and making it part of the day to day business is important. Safety should be the first priority as every business must face the reality of risks and hazards. Through our Risk Assessment and Management course, participants will be aware of hazards and risk they didn’t realize were around their workplace. Identifying hazards through proper procedures will provide your participants the ability to prevent that accident before it occurs. Limiting and removing potential dangers through Risk Assessment will be an incredible investment. Workshop Objectives:Identify hazards and risksUpdate control measuresGrasp the fundamentals of accident reportsIdentify risk management techniquesOutline a disaster recovery planCommunicate to the organization Not Enrolled 1 Lesson Sales Coaching Specifics ECampusAfrica Coaching Sales People Coaching is not just for athletes. More and more organizations are choosing to include coaching as part of their instruction. Coaching salespeople, when done correctly, will not only increase sales, it will have a positive impact on the community and culture of a company. The benefits of coaching salespeople are numerous and worth exploring With our “Coaching Salespeople” training, participants will discover the specifics of how to develop coaching skills. Workshop Objectives:Understand coachingIdentify the difference between coaching and trainingMonitor dataPractice coaching activitiesAffect company culture Not Enrolled 1 Lesson Sales Fundamentals ECampusAfrica Sales Fundamentals Workshop The Sales Fundamentals training will give participants a basic sales process, plus some basic sales tools, that they can use to seal the deal, no matter what the size of the sale. Participants will become more confident, handle objections, and learning how to be a great closer. Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money. Training Objectives:Understand the language of salesPrepare for a sales opportunityBegin the discussion on the right footMake an effective pitchHandle objectionsSeal the dealFollow up on salesSet sales goalsManage sales dataUse a prospect board Not Enrolled 0 Lessons Sales Objectives ECampusAfrica Sales Objections Experiencing a sales objection can be a disheartening event. Through this course participants will learn how to eliminate the objection and push through to get that sale. Even the best quality services or items can be turned down, and learning how to overcome these denials will be of great benefit. Overcoming Sales Objections is an essential part of the sales process, as it will open up a whole new set of opportunities. It will produce new sales and provide an ongoing relationship with new clients. Objections will always occur no matter the item being sold or presented. Training Objectives:Understand the factors that contribute to customer objections.Define different objections.Recognize different strategies to overcome objections.Identify the real objections.Find points of interest.Learn how to deflate objections and close the sale. Not Enrolled 1 Lesson Sales Secret ECampusAfrica Top 10 Sales Secrets No one is born a sales person. No one has a special gift that makes customers buy products/services. Everyone can however, learn how to sell successfully. By learning to communicate with customers, build lead lists, and sell the company’s services with authority, anyone can be a successful sales person. With our “Sales Secrets” training, Participants will discover the specifics of how to develop the traits that will make them successful sales people and how to build positive, long lasting relationships with their customers! Objectives:Learn how to develop effective traitsLearn how to “know” your clients better.Better represent the product/serviceCultivate effective leadsSell with authorityLearn how to build trusting, long term relationships with customers Not Enrolled 1 Lesson Self-Leadership ECampusAfrica Self-Leadership Skills As we grow, we learn to become leaders. Being a leader is natural for some, and learned for others. No matter how we have become a leader, it is important to remember we must lead ourselves before we lead others. Take the time to motivate yourself and realize that you can do it. With our “Self-Leadership”, participants will discover the specifics of how to be a better leader for themselves and for others. Your participants will be able to guide themselves in positives ways, which equals success! Workshop Objectives:Understand what self-leadership isMotivate yourselfSet goalsReward yourself when positive things happenThink positively Not Enrolled 1 Lesson Servant Leadership ECampusAfrica Servant Leadership Servant leadership can seem like a contradicting term, but it is becoming a very popular tool in many businesses. Servant leadership is a philosophy that involves focusing on others (i.e. your employees), and focus on their success, and in turn build better professional relationships that can benefit both manager and employee. Servant leadership shows that managers can be great leaders while boosting their employee’s confidence and further their success at the same time. With our “Servant Leadership” Course, Participants will discover the specifics of how servant leadership works and how it can benefit both leaders and employees! Course Objectives:Define servant leadershipKnow the characteristics of servant leadershipRecognize the barriers of servant leadershipLearn to be a mentor and a motivatorPractice self-reflection Not Enrolled 1 Lesson Social Media Marketing ECampusAfrica Social Media Marketing With our “Social Media and Marketing” training, Participants will discover the specifics of how to effectively use social media marketing and its pros and cons. Social media is a staple of modern life. It is so enmeshed in the way that we communicate that companies have little choice but to engage social media as part of their marketing strategy. Before implementing any social media strategies, you should take the time to understand the benefits as well as the risks of using different social media platforms to reach current and potential customers. Training Objectives:Understand different social media platformsIdentify audienceMonitor and measure performanceConsider pros and cons before making decisions Not Enrolled 1 Lesson Strategic Communication Skills ECampusAfrica Communication Strategies Training The Communication Strategies training will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved. For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. Training Objectives:Understand what communication isIdentify ways that communication can happenIdentify barriers to communication and how to overcome themDevelop non-verbal and paraverbal communication skillsUse the STAR method to speak on the spotListen actively and effectivelyAsk good questionsUse appreciative inquiry as a communication toolAdeptly converse and network with othersIdentify and mitigate precipitating factorsEstablish common ground with othersUse “I” messages Not Enrolled 1 Lesson Strategic Hiring ECampusAfrica Hiring StrategiesSuccessful companies are made up of great employees, so why not hire great employees? Hiring and training employees is an expensive venture. Be sure to hire the right person for the right position. Hiring the right person is more about skills and abilities; it is about finding the right combination of skills, attitude, and fit for your organization’s culture.Hiring Strategies will save your company time and money as you will be recruiting and hiring the right candidates. Your hiring department will benefit from this workshop as it prepares them to seek out that great candidate and make sure they are a fit for your company. Participants will obtain the necessary tools required in finding that diamond in the rough.Training Objectives:Know how to present the current open positionDevelop a workable hiring strategyKnow how to determine which candidates to interviewSteps and techniques to use in an interviewWelcome newly hired employeesFind potential candidates for the position Not Enrolled 1 Lesson Supply Chain Management ECampusAfrica Supply Chain Management Supply Chain Management improves the coordination and relationship between Suppliers, Producers, and Customers. It must be kept at a high level of organization to be successful in today’s global economy. Goods and services are now pieced together from all over the world, and this process can be hectic and complicated if not managed correctly.With Supply Chain Management , your company and employees will be on target to lower costs, improving efficiency, and increase customer satisfaction. This course will provide your employees with the understanding of how Supply Chain Management can improve and help almost any type of businessCourse Objectives:Take a look at inventory managementStudy supply chain groupsReview tracking and monitoring methodsExamine supply chain event managementComprehend the flows of supply chain management and data warehousesUnderstand the levels of supply chain management and their effectsIdentify how supply chain management relates to: Customer satisfaction, Improving performance, Lowering costs, and Product development Not Enrolled 1 Lesson Talent Management ECampusAfrica Talent ManagementTalent Management is an investment. Every company wants to have the best and brightest employees, and with Talent Management that can be achieved. The item that usually accounts for the highest cost for a company is its work force. With a company’s workforce being the highest cost to it, does it not make sense to invest in it? With Talent Management you are developing a more skilled workforce and attracting a higher caliber of new employee.We all know that training and retraining costs money and Talent Management can reduce these costs. Recruiting the correct people, and keeping a talented workforce is a priority in today’s business environment. Having a talented group of employees has always been a key to success; it will translate into cost savings and higher productivity. Talent Management is the investment that will pay dividends over the course of its use.Training Objectives:Define talent and talent management.Understand the benefits of talent management.Recognize performance management and ways to review talent.Identify employee engagement.Create assessments and training programs.Learn how to improve employee retention. Not Enrolled 1 Lesson Team Building For Senior Executives/ Leaders ECampusAfrica Team Building For Managers Team building is an important part of the work experience. It is not only applicable to your work life, but also transfers over to your personal and social life. When working with a team, it is important to fully engage yourself. One should take the time and proper steps, to become the best team member they can be. With our Team Building For Managers and Leaders, participants will learn how important team building is and how beneficial it can be. Through this workshop, your participants will gain a new perspective on teamwork, and become a valuable member to any team they are placed in. Follow the information in this workshop and create a positive atmosphere within your company with the use of teams. Workshop Objectives:Discuss the benefits of team workUnderstand the importance of intentionally fostering teamworkDetermine strategies your organization can take to build teamsUnderstand the benefits of games and social activities in building a teamApply the principles of team building to your own organization Not Enrolled 1 Lesson Team Building Through Chemistry ECampusAfrica Team Building Through Chemistry Teams are unavoidable in any business. The key to successful team building is addressing the importance of chemistry between team members. It is not enough to have a group of people work on a project; people have to connect and balance each others’ strengths. By staying aware of the chemistry as you build the group, you will increase the chance of avoiding pitfalls and developing a sense of unity.With our “Team Building through Chemistry” participants will discover the specifics of how building a team through chemistry will lead to success.Workshop Objectives:Understand the team development modelIdentify team chemistryCreate vision and goalsAppreciate diversityManage conflict Not Enrolled 1 Lesson Technology Responsibilities ECampusAfrica Technology Responsibilities With this course, participants will gain the guidance needed in the ever changing digital world. As our lives are lived more and more online, we all need to translate our social skills into the virtual world. Digital Citizenship allows us to connect, collaborate, and share by using technology appropriately. In person meetings are on the decline which makes it necessary to engage people digitally. Being a good digital citizen means you have a set of skills to work in the digital world. Course Objectives:Define digital citizenship.Use technology appropriately.Use social networking to create your brand.Protect your reputation online.Practice safe use of technology.Understand digital etiquette. Not Enrolled 1 Lesson Telephone Etiquette ECampusAfrica Telephone Etiquette Training The meaning of Telephone Etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence in any challenging situation. These and other events can become more easily managed with this great training. With our Telephone Etiquette training, Participants will begin to see how important it is to develop better telephone communication skills. By improving how they communicate on the telephone and improve basic communication skills, participants will improve on almost every aspect of their career. Training Objectives:Recognize the different aspects of telephone languageProperly handle inbound/outbound callsKnow how to handle angry or rude callersLearn to receive and send phone messagesKnow different methods of employee training Not Enrolled 1 Lesson Termination Procedures ECampusAfrica Employee Termination ProcessesHaving to fire an employee is never an easy task. Sometimes, despite attempts of open communication and encouraging performance, an employee will need to be terminated from the company. One of the hardest aspects of preparing to fire an employee is to separate the emotions from the facts. Firing an employee should always be a last resort, so it is important that the manager has covered all other avenues possible before moving forward.With our Employee Termination , participants will begin to see how important it is to develop a core set of skills when they find themselves in a situation where they have to let an employee go.Workshop Objectives:Create employee performance plansIdentify employees who should be terminatedEstablish effective termination meetingsKnow the “Do’s” and “Don’ts” of firing an employeeBe able to conduct exit interviews Not Enrolled 1 Lesson The Cloud & Business ECampusAfrica The Cloud and Business The cloud has become a vital component for business as technology becomes embedded in modern life. Every leader needs to understand the cloud and how it operates as well as the potential dangers and pitfalls associated with cloud computing. Knowledgeable monitoring and maintenance can be the difference between the success and failure of the technology’s use. With our “The Cloud and Business” Training, Participants will discover the specifics of how the cloud can be a successful business tool. Course Objectives:Understand what the cloud isRecognize risks and benefitsCommunicate effectivelyEmploy business processesMonitor performance Not Enrolled 1 Lesson Time Management ECampusAfrica Time Management Personal time management skills are essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis – stress declines and personal productivity soars! These highly effective individuals are able to focus on the tasks with the greatest impact to them and their organization. The Time Management course will cover strategies to help participants learn these crucial strategies. Participants will be given a skill set that include personal motivation, delegation skills, organization tools, and crisis management. We’ll cover all this and more in this training. Training Objectives:Plan and prioritize each day’s activities in a more efficient, productive mannerOvercome procrastination quickly and easilyHandle crises effectively and quicklyOrganize your workspace and workflow to make better use of timeDelegate more efficientlyUse rituals to make your life run smootherPlan meetings more appropriately and effectively Not Enrolled 1 Lesson Trade Show ECampusAfrica Not Enrolled 1 Lesson Train-The-Trainer ECampusAfrica Train the Trainer Whether you are preparing to be a professional trainer, or you are someone who does a bit of training as a part of their job, you’ll want to be prepared for the training that you do. Your participants will begin the process of becoming trainers themselves, and understand that training is a process where skills, knowledge, and attitudes are applied. The Train-The-Trainer workshop will give all types of trainer’s tools to help them create and deliver engaging, compelling workshops that will encourage trainees to come back for more. Skills such as facilitating, needs analyses, understanding participant’s needs, and managing tough topics will give your trainees what the need to become a trainer themselves. Training Objectives:Define training, facilitating, and presentingUnderstand how to identify participants’ training needsCreate a lesson plan that incorporates the range of learning preferencesCreate an active, engaging learning environmentDevelop visual aids and supporting materialsManage difficult participants and tough topics Not Enrolled 0 Lessons Unconscious Bias ECampusAfrica Unconscious Bias There are two categories of bias in studies today: conscious or explicit biases and unconscious or implicit biases. Unconscious bias is usually thought of as social stereotypes that typically focus on others that are not from the same conscious area. Here are some quick facts about unconscious bias:Unconscious bias is more common than the conscious or explicit bias.Unconscious bias may not concur with the conscious bias of an individual.Unconscious bias may be triggered by an event or situation.Training Objectives:Define various types of unconscious biases.Identify where these biases come from and how they are engrained in our decision making.Successfully confront unconscious biases individually.Identify the effects of unconscious biases in the workplace.Exhibit how to implement an unconscious bias-based training in the workplace.Identify the steps for handling an unconscious bias-based complaint at work. Not Enrolled 1 Lesson Understanding Generational Gaps ECampusAfrica Generation Gaps TrainingWhile having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.The Generation Gaps training will help participants understand the various generations present at work, and understand what motivates them and dealing with them on a daily basis. Both the young and older worker will have many ideas to offer, which will help the organization thrive in the marketplace. Learning how to deal with the Generation Gaps at work will help you become a better manager or co-worker.Workshop Objectives:History behind generation gapsWhat are traditionalistsWhat are baby boomersWhat are Generation XersWhat are Generation YersDifferences between each type of generationFinding common ground among the generationsConflict managementLeveraging the benefits of generation gaps at work Not Enrolled 0 Lessons Universal Precautions & Workplace Safety ECampusAfrica Universal Safety Practices The importance of safety cannot be overstated. Every organization is responsible for the safety of employees while they are working. In 2015, OSHA estimated safety problems cost companies $1 billion a week. Understanding universal safety practices and how to implement them will help keep everyone protected while ensuring the company’s financial security. With our “Universal Safety Practices” workshop, your participants will discover how safety affects employee engagement and the bottom line.Training Objectives:Understand the importance and legal responsibilities of safetyPerform risks assessmentsEstablish a safety programMonitor safetyCommunicate safety policies Not Enrolled 0 Lessons Violence In The Workplace ECampusAfrica Workplace ViolenceWorkplace harassment is illegal and destructive to any organization. It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace harassment training is essential to the welfare of all businesses and their employees. In order to prevent Workplace Violence, it is essential that managers and employees are able to identify individuals who could become violent and understand how to diffuse dangerous situations. This training will help participants to identify and address violence in the workplace, as well as giving them the tools to develop their own Workplace Harassment Policy.Training Objectives:Define workplace harassment.Understand bullies and how to avoid hiring them.Create a risk assessment and understand how to handle violence.Recognize social and business responsibility.Develop relevant policies and procedures.Learn how to investigate complaints. Not Enrolled 1 Lesson Virtual Team Building & Management ECampusAfrica Virtual Team Building and ManagementThere are an estimated one billion virtual workers since 2012, and the number is expected to continue climbing well into the future. With a global workforce you are provided with a cost effective and talented pool of employees to draw from. With a virtual team you are given a Follow the Sun production environment.With a virtual team you have the normal issues of a localized team, with the additional challenges of distance and cultural differences. Virtual Team Building and Management , participants will get the knowledge to work with these challenges and succeed in a growing global workforce.Training Objectives:Know the keys to establishing a virtual teamLearn how to hold effective meetings and group sessionsLearn effective ways to communicate with team membersUse tools to build trust and confidence among employeesKnow how to handle poor performing employeesKnow how to manage a virtual team during any project Not Enrolled 1 Lesson Webinar Creation ECampusAfrica Creating a Great Webinar Webinars are a great inexpensive way to reach a large number of people. Webinars are great tools if you want to market a new or improved product, train employees, demonstrate a new task, or have a meeting with employees located throughout the globe. Being an interactive form of media, Webinars provides a great environment for these activities and so much more. Creating a Great Webinar is all about providing a great interaction between the presenter and the audience. Participants will develop the skills needed to promote, host, or facilitate a great Webinar for your company. Sharing your passion and knowledge with a Webinar is the best way to reach many with the power of one. Training Objectives:Define webinars and their purposeChoose the best formatsPrepare for webinarsAvoid common mistakesUnderstand how to interact with the target audienceFollow up successfully Not Enrolled 1 Lesson Women In Leadership ECampusAfrica Women in Leadership Workshop In the United States today, women make up half of the workforce. Unfortunately for women, their male colleagues are promoted at a much higher rate. Women offer great work ethnics, and bring something different from men to the workforce, but many times it goes unnoticed. In this training, you will learn about how organizations can develop women leaders, about the benefits of women in organizations, as well as advancements for the future of women. You will learn how women in the workplace cannot only benefit the women themselves, but also your organization as well. With the Women in Leadership , participants will learn how women are changing the workforce. Through this training, participants will gain a new perspective on the workforce, and what benefits can come from hiring and promoting women to higher positions. Training Objectives:Discuss the leadership gap between men and womenLearn about women in various powerful positionsDiscuss different traits associated with women in managementUnderstand the different barriers facing women in leadership positionsLearn about the benefits of having women in the workforce Not Enrolled 1 Lesson Working Remotely ECampusAfrica Working Remotely Working in a home office requires a unique set of skills. Remote workers or virtual employees have additional challenges created by not being in a centralized office. Communication issues alone make it a challenging job, and recognizing these challenges will help your participants become great teleworkers. Through this course, Participants will see a great improvement in their performance and well-being. Being a remote worker does have the advantages of flexible schedules, no commute, and saving the company money. Participants will establish the additional skills needed to be successful in their work from home environment. Course Objectives:Know the skills required for working outside the officeLearn keys to proper self-managementLearn ways to manage time efficientlyKnow different methods of organization and planningIdentify various forms of communication and their proper useAddress and resolve challenges that teleworkers can face Not Enrolled 1 Lesson Workplace Accountability ECampusAfrica Accountability in the Workplace Accountability helps to ensure that every employee will take responsibility for their performance and behaviors, and continue to manage this responsibility. When we implement goals and communicate with one another, we can achieve powerful results. Building an accountable workplace requires strong teamwork and collaboration. Every team member must have a strong understanding of the values of the company and recognize the importance of their dedication, in order to attain success. This course will provide you with informative tools and practical strategies that can be used to help empower the team to work towards achieving the benefits of accountability. Accountable employees will fuel performance and productivity, and generate an enhanced workplace. Training Objectives:Define accountability and personal accountabilityDifferentiate between ownership and accountabilityUse feedback as a tool to enhance performanceUnderstand the barriers of workplace accountabilityFocus on building accountability leadershipEffectively set SMART goalsIdentify the components of the cycle of accountabilityWork towards achieving the benefits of accountability Not Enrolled 2 Lessons Workplace Diversity & Inclusion ECampusAfrica Diversity and InclusionExperiencing diversity is a part of living in a civilized society. Difference does not equal a right way and a wrong way, it is variety that can lead to a common goal. Understanding the various forms of diversity makes for a better company and world in general.Training Objectives:Define diversityUnderstand various forms of diversityComprehend the importance of diversity trainingHandle conflicts with regard to diversityIdentify ways to encourage diversityPrevent and discourage discrimination Not Enrolled 1 Lesson Workplace Health & Wellness ECampusAfrica Health and Wellness at Work WorkshopA healthy employee is a happy and productive employee, and that is a goal for every organization. Through our Health and Wellness at Work program your participants will experience the benefits of a healthier lifestyle and workplace.Our Health and Wellness at Work course will be instrumental in creating a “Culture of Wellness” within your organization. Participants will touch on common issues such as smoking cessation, nutrition & weight loss, and preventative care. Health and Wellness is the responsibility of everyone in an organization so take the positive step and create a program at your organization.Training Objectives:Access Health and Wellness Program NeedsPlan a Health and Wellness ProgramImplement a Health and Wellness ProgramMaintain a Health and Wellness Program Not Enrolled 1 Lesson Workplace Safety ECampusAfrica Safety In The Workplace Workshop Workplace safety is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be put in place, and everyone needs to follow the standards in order for them to be effective. Our Safety In The Workplace course will be instrumental in reviewing common hazards, safety techniques and after completion, your participants will have the tools to help them create a Safety policy for your work place. By identifying and anticipating hazards, employers can prevent injuries and keep employees safe. Workshop Objectives:Define workplace safety.Understand legal responsibilities associated with a safe work environment.Create a safety plan and identify hazards.Recognize the role of management.Develop training procedures.Learn how to implement a safety plan. Not Enrolled 1 Lesson Workplace Sensitivity Training ECampusAfrica Sensitivity TrainingSensitivity training or diversity training, there are many names for the same goal: creating a more inclusive workplace that capitalizes on the differences in everyone. There are many different areas of focus in sensitivity training, all focusing on empathy, respect for others and cooperation towards a common goal. This type of training creates more positive and inclusive employees, a more profitable work culture and a more positive work life for all.Training Objectives:Define sensitivity training and its usefulness and necessity in the workplace.Identify the benefits for self and the company, in pursuing a sensitivity objective.Successfully raise awareness of others.Identify different types of stereotypes, their delivery and effects.Discuss Human Resources and its best practices to dealing with issues associated with stereotypes.Define the steps to handling complaints associated with sensitive issues and stereotypes.Describe the pros and cons of being “sensitive”. Not Enrolled 1 Lesson Workplace Social Media ECampusAfrica Social Media in the Workplace We are being flooded with Social Media invitations and updates. Web-based communication icons like Twitter, Facebook, YouTube, and LinkedIn are dominating the way we interact with each other. People are feeling the need to be updated at all times. It has become a time eater, and businesses are quickly becoming aware of the drain it can have on productivity. People love to share, but they need to know what is alright to share and what should not be sent out.Understanding Social Media is about communicating the right way. We are beginning to communicate more through electronic means than face to face. Talking on a phone has been replaced more and more with SMS (texting.) Social media channels are becoming the main form of communication and your participants will realize how Social media and the Workplace can work together.Course Objectives:Learn the meaning of social mediaLearn different ways social media is used and alteredBuild and maintain a social media policyKeeping your social media secureEstablishing rules for the social media the company postsDiscover the benefits and pitfalls of using social media