Courses

  • 1 Lesson

    Administrative Management

    Administrative Support Skills Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can’t live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever. In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

  • 1 Lesson

    Administrative Office Protocol

    Administrative Office Procedures Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly. With our Administrative Office Procedures workshop, your participants will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting.  It is also a marvelous instrument for quick reference and utilization.  Strategies and procedures are a vital connection between the company’s vision and its everyday operations.

  • 1 Lesson

    Adult Learning – Mental Skills

    Adult Learner: Mental Skills Bloom’s Taxonomy is not just for elementary school teachers. The three domains of the taxonomy apply to adult education as well. In this manual, we will pay attention to the cognitive domain. This is the domain of knowledge and intellect, and it is the main focus of most educators. With our “Adult Learner: Bloom’s Taxonomy – Cognitive Domain” participants will discover the specifics of how the cognitive domain increases intellectual capability. Training Objectives:

    • Understand Bloom’s Taxonomy
    • Explain the cognitive domain
    • Explore the two cognitive domains
    • Explain types of knowledge
    • Identify training in the cognitive domain
  • 1 Lesson

    Adult Learning – Physical Skills

    Adult Learner: Physical SkillsBloom’s Taxonomy is not just for elementary school teachers. The three domains of the taxonomy apply to adult education as well. In this manual, we will pay attention to the psychomotor domain. This is the domain of action and physicality. It is important to remember that psychomotor works together with the other domains when implementing it.With our Adult Learning – Physical Skills ,  participants will discover how to better navigate their physical environment. The understanding and coordination of physical skills provides an incredible benefit to everyone.Training Objectives:
    • Understand Bloom’s Taxonomy
    • Explain the psychomotor domain
    • Explore the different psychomotor taxonomies
    • Explain ways to implement training in the psychomotor domain
    • Identify psychomotor activities
  • 1 Lesson

    Anger Management

    Anger Management Skills WorkshopBenjamin Franklin once said, ‘In this world nothing can be said to be certain, except death and taxes.’ We would add a third item to his list: anger. Controlling and limiting anger is important in every aspect of one’s life. Without control you are putting limits on what you can accomplish in your personal and professional life.Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. The Anger Management workshop will help teach participants how to identify their anger triggers and what to do when they get angry.Training Objectives:
    • Understand anger dynamics in terms of the anger cycle and the fight and flight theory.
    • Know common anger myths and their factual refutations.
    • Know the helpful and unhelpful ways of dealing with anger.
    • Understand the difference between objective and subjective language.
    • Know tips in identifying the problem.
    • Express a feeling or position using I-messages.
    • Negotiation and solution-building.
    • Reflect on one’s hot buttons and personal anger dynamics.
    • Learn and practice de-escalation techniques.
  • 1 Lesson

    Anxiety Management

    Anxiety ManagementThe workplace is one of the leading locations where people experience stress and anxiety. Every employee will encounter it sometime during their career. Everyone should be aware of the signs of anxiety and the tools needed to cope and deal with it.Our Managing Anxiety  will provide Participants to learn the important skills and resources to recognize and manage anxiety. By identifying these symptoms and coping skills employees and managers will be better suited in dealing with these common situations. Through this training, participants will be better suited to the challenges that they might face in realty.Training Objectives:
    • Explore different types of workplace anxieties
    • Learn to recognize symptoms and warning signs
    • Determine ways of coping and managing problems
    • Recognize common trigger and accelerants
    • Learn the difference between anxiety and common nervousness
  • 1 Lesson

    Appreciative Inquiry Approaches

    Appreciative InquiryOrganizations can be thought of as living beings made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning people will be directed to move in a positive direction. Recognizing the strengths and values of what works as opposed to what’s wrong will transform the individuals and thus transform the organization.Appreciative Inquiry is a shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for organizational change and it will strengthen relationships. Who doesn’t like to share good positive stories and events? Think about it.Course Objectives:
    • Know the meaning of appreciative inquiry
    • Think in positive terms and avoid thinking negatively
    • Encourage others to think positively
    • Recognize positive attributes in people
    • Create positive imagery
    • Manage and guide employees in a positive environment
  • 1 Lesson

    Appropriate Workplace Office Politics

    Office Politics for Managers You have likely experienced some form of Office Politics. Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. It is an inevitable fact that when people are working together personalities can and will clash. No one is an island, so working together as a team is incredibly important for the organization and every employee.Office Politics it is about creating and maintaining better relationships. It is about communicating and working with your peers and colleagues in a way that is mutually beneficial. Employees who understand the positive aspects of Office Politics are better team members and end up being more successful and productive.Workshop Objectives:
    • Understand the purpose and benefits of office politics.
    • Setting boundaries and ground rules for new employees.
    • Learn to interact and influence among colleagues.
    • Learn how to manage various personality types in the office.
    • Determine how to gain support and effectively network.
    • Recognize how you are a part of a group and how you function.
  • 1 Lesson

    Archiving & Record Management

    Archiving and Records Management Records are in every organization. From purchasing receipts to tax documents to communications, they need to be identified and managed properly. The method of records management that a company uses should be tailored to fit the needs of the organization. There are, however, some basic concepts in most records management systems. With our “Archive and Records Management” workshop, your participants will discover the basic elements of records management programs and different ways to manage records

  • 1 Lesson

    Attention Management

    Attention Management Skills A distracted employee is a less effective employee. Employees who do not pay attention to their work can waste valuable time and make careless mistakes. Your participants will be more efficient at their job, make fewer mistakes, and overall be more productive.Attention Management is a useful skill that allows managers to connect with their employees on an emotional level and motivate them to focus on their work and how to reach their personal and company goals. Participants will gain valuable insight and strategies into what it takes to be more attentive and vigilant.Training Objectives:
    • Define and understand attention management.
    • Identify different types of attention.
    • Create strategies for goals and SMART goals.
    • Be familiar with methods that focus attention.
    • Put an end to procrastination.
    • Learn how to prioritize time.
    • Increased productivity
    • Increased job satisfaction
  • 1 Lesson

    Basic Book keeping Skills

    Basic Bookkeeping Skills Numbers! Numbers! Numbers! Wherever you go, you are bound to see them. On addresses, license plates, phones, prices, and of course, money! Numbers connect us all to each other in many more ways than we might imagine. Essentially, our world revolves around numbers. Some of us enjoy dealing with numbers while others may have a fear of them, or even a phobia. For those of you who have already recognized and appreciate the impact that numbers actually have on just about everything, you deserve a cookie. Welcome to Basic Bookkeeping!

  • 1 Lesson

    Being A Likeable Boss

    How to Become a More Likeable Boss  Becoming a more likeable boss can sometimes be a difficult process to describe. It can be one characteristic that facilitates great communication and great employee relationships. It can be the special way that you show confidence in among your team. These and other events can become more easily managed with this great workshop. With our How to Become a More Likeable Boss , Participants will begin to see how important it is to develop better managerial skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their career. Training Objectives:

    • Understand how to develop leadership qualities
    • Know how to delegate effectively
    • Choose inspirational and engaging tasks for yourself and others
    • Use wisdom and understanding to lead others
    • Identify the roles of your team
    • Learn how to trust others and earn their trust.
  • 1 Lesson

    Body Language Basics

    Body Language Basics Skills  Body Language Basics will provide you with a great set of skills to understand that what is not said is just as important than what is said. It will also give you the ability to see and understand how your own Body Language is being seen. You will be able to adjust and improve the way you communicate through non-verbal communications. Can you tell if someone is telling the truth just by looking at them? It is a skill that a lot of people do not have. Through Body Language Basics you will be given a set of tools to use to your advantage. These tools can be utilized in the office and at home. Understanding Body Language will provide you a great advantage in your daily communications. Course Objectives:

    • Define body language.
    • Understand the benefits and purpose of interpreting body language.
    • Learn to interpret basic body language movements.
    • Recognize common mistakes when interpreting body language.
    • Understand your own body language and what you are communicating.
    • Practice your body language skills.
  • 1 Lesson

    Budget & Financial Reports

    Budgets And Financial Reports Money matters can be intimidating for even the smartest people. However, having a solid understanding of basic financial terms and methods is crucial to your career. When terms like ROI, EBIT, GAAP, and extrapolation join the conversation, you’ll want to know what people are talking about, and you’ll want to be able to participate in the discussion. The Budgets And Financial Reports training will give you a solid foundation in finance. We’ll cover topics like commonly used terms, financial statements, budgets, forecasting, purchasing decisions, and financial legislation. Training Objectives:

    • Identify financial terminology
    • Understand financial statements
    • Identify how to analyze financial statements
    • Understand budgets
    • How to make budgeting easy
    • Understand advanced forecasting techniques
    • Understand how to manage the budget
    • Identify How to make smart purchasing decisions
    • Identify the legal aspects of finances
  • 1 Lesson

    Building Assertiveness Skills & Self Confidence

    Assertiveness & Self Confidence Workshop

    Self-confident and assertiveness are two skills that are crucial for success in life. If you don’t feel worthy, and/or you don’t know how to express your self-worth when communicating with others, life can be very painful. These skills will provide opportunities and benefits to your participants in their professional and personal lives. The Assertiveness And Self-Confidence training will give participants an understanding of what assertiveness and self-confidence each mean (in general and to them personally) and how to develop those feelings in their day-to-day lives. These skills will encompass many aspects of your life and have a positive effect on you if you choose to take this course.

    Training Objectives:

    • Define assertiveness and self-confidence, and list the four styles of communication
    • Describe the types of negative thinking, and how one can overcome negative thoughts
    • Explain the difference between listening and hearing.
    • Define the importance of goal setting, and practice setting SMART goals for assertive behavior
    • Utilize methodologies for understanding your worth — and the use of positive self-talk
    • List reasons why a pleasing appearance and body language are critical for creating a strong first impression
    • Practice sending positive communications phrased as “I-Messages”
    • Practice strategies for gaining positive outcomes in difficult interpersonal situations.
  • 1 Lesson

    Business Ethics & Integrity

    Business Ethics Skills 

    A company’s ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability. Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives. A company’s ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company’s ethics are developed. It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.  

    Workshop Objectives:

    • Define and understand ethics.
    • Understand the benefits of ethics.
    • Create strategies to implement ethics at work.
    • Recognize social and business responsibility.
    • Identify ethical and unethical behavior.
    • Learn how to make ethical decisions and lead with integrity.
  • 1 Lesson

    Business Etiquette

    Business Etiquette 

    This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and ‘the handshake’, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

    • You met someone important and had no idea what to say or do?
    • You spilled soup all over yourself at an important business event?
    • You showed up at an important meeting under or overdressed?

    Let’s face it: we’ve all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.

    Training Objectives:

    • Define etiquette and provide an example of how etiquette can be of value to a company or organization.
    • Understand the guidelines on how to make effective introductions.
    • Identify the 3 C’s of a good impression.
    • Understand how to use a business card effectively.
    • Identify and practice at least one way to remember names.
    • Identify the 3 steps in giving a handshake.
    • Enumerate the four levels of conversation and provide an example for each.
    • Understand place settings, napkin etiquette and basic table manners.
    • Understand the meaning of colors in dressing for success.
    • Differentiate among the dressy casual, semi-formal, formal and black tie dress code.
  • 1 Lesson

    Business Strategy

    Business Strategy Through our Business Acumen workshop your participants will improve their judgment and decisiveness skills. Business Acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the bottom line. Your participants will increase their financial literacy and improve their business sense.Business Acumen will give your participants an advantage everyone wishes they had. The workshop will help your participants recognize learning events, manage risk better, and increase their critical thinking. Business Acumen has the ability to influence your whole organization, and provide that additional edge that will lead to success.Course  Objectives:
    • Know how to see the big picture
    • Develop a risk management strategy
    • Know how to practice financial literacy
    • Develop critical thinking
    • Practice management acumen
    • Find key financial levers
  • 1 Lesson

    Business Succession Planning

    Business Succession Planning The loss of valuable leadership can cripple a company. Business succession planning is essentially preparing successors to take on vital leadership roles when the need arises. It is essential to the long-term survival of a company. Every company should have a form of succession planning in its portfolio as it is not the expected absences that can cripple a company, but the unexpected ones. Whether it is preparing someone to take over a position of leadership in a corporation, or the sole proprietor of a small business Business Succession Planning will teach you the difference between succession planning and mere replacement planning. How you prepare people to take on the responsibilities of leadership so that the company thrives in the transition is just as important as picking the right person for the job. Workshop Objectives:

    • Define business succession planning and its role in your company.
    • Lay the groundwork to develop a succession plan.
    • The importance of mentorship.
    • Define and use a SWOT analysis to set goals.
    • Create a plan, assign roles, and execute the plan.
    • Communicate to develop support and manage change.
    • Anticipate obstacles, and evaluate and adapt goals and plans.
    • Characterize success.