Troubleshooting: What to Do if a Lesson or Module Does Not Load
If an interactive SCORM package or video lesson appears blank or fails to advance, try these rapid troubleshooting steps.
1. Enable Third-Party Storage / Cookies
Interactive SCORM modules save your quiz responses and slide bookmarking via local browser storage. If your browser blocks cross-site cookies or storage, the lesson player may not initialize.
2. Hard Refresh the Page
Press Ctrl + F5 (Windows) or Cmd + Shift + R (Mac) to clear the cached script and reload the latest package assets.
3. Switch to Google Chrome or Microsoft Edge
Our interactive modules are optimized for modern Chromium rendering engines. If you are experiencing issues on an older browser version, updating your browser will resolve most loading anomalies.
If you are still unable to load the module, please contact our support desk with the course name and your browser version.
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Our student support team is based in Kampala, Uganda and typically replies within 1 business day.