Help Center & Support
Find answers about your courses, certificates, assessments, and account — or contact our support team.
Browse by Topic
Getting Started
Creating an account, finding a course, and starting your first lesson.
Courses & Enrollment
Enrolling in a course, tracking progress, and resuming where you left off.
Certificates
How certificates work, what they cost, and how to verify one.
Payments
Accepted payment methods for certificate fees and transaction troubleshooting.
Account & Login
Resetting your password, changing your email, or updating notification preferences.
Technical Support
Trouble with the course player, SCORM lessons, or mobile browser compatibility.
Popular Articles & Step-by-Step Guides
How to Browse and Enroll in a Course
Step-by-step instructions on course discovery and 1-click free enrollment.
How to Earn and Download Your Certificate
Passing grade requirements, claiming credentials, and LinkedIn integration.
Is Ecampus Africa Really Free?
Zero-tuition access to all coursework and optional verified credential fees.
How Employers and Universities Verify a Certificate
Validating student records via QR codes and public registry lookup.
Still have questions?
Our support team is based in Kampala, Uganda and typically replies within 1 business day.
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