Ecampus AFRICA

Refund Policy

Last updated: September 2026

This Refund Policy explains how refunds work for Ecampus Africa purchases. Please read it before purchasing a certificate. It should be read alongside our Terms of Service.

1. Courses Are Free

Every course on Ecampus Africa is free to enroll in and complete. There is nothing to refund for course access, since no payment is ever required to learn.

2. Certificate Purchases Are Final

The only paid product on Ecampus Africa is the optional Professional Certificate (currently $25 USD, approximately UGX 95,000), issued after you complete a course and pass its assessment. Because a certificate is a digital credential generated and delivered to your account immediately once payment is confirmed, all certificate purchases are final and non-refundable once the certificate has been issued.

3. When We Will Refund You

We will refund or correct a certificate payment if:

  • You were charged more than once for the same certificate (a duplicate charge)
  • Your Mobile Money or card payment was deducted but the certificate was never issued due to a technical failure on our side or our payment processor's side
  • A certificate was issued in error — for example, to the wrong course or the wrong account

In these cases, contact us within 30 days of the charge with your payment reference, and we'll investigate and either refund the payment or issue the correct certificate, usually within 5–10 business days.

4. What Isn't Covered

We can't offer a refund for:

  • Change of mind after a certificate has been successfully issued
  • Certificates revoked because they were obtained in violation of our Terms of Service (for example, a course completed on someone else's behalf)
  • Dissatisfaction with your assessment score — you're welcome to retake the assessment before purchasing a certificate

5. How Refunds Are Paid

Approved refunds are returned to the original Mobile Money account or card used for the purchase, through our payment processor Pesapal. We don't process refunds to a different account or payment method.

6. How to Request a Refund

Email support@ecampus.africa or use our Contact page, with your account email and payment reference or receipt. We aim to respond within one business day.

7. Changes to This Policy

We may update this Refund Policy from time to time. If we make material changes, we'll update the "Last updated" date above.